Student Financial Aid Administrator - Office of Student Financial Aid

University of Illinois Urbana-Champaign

Plan, operate, process and report a wide range of financial aid programs and services provided by the Office of Student Financial Aid (OSFA) to student populations representing a wide range of backgrounds, identities, and lived experiences. OSFA is responsible for the administration and coordination of federal, state and institutional financial aid programs totaling over $961 million annually and providing financial aid information and services to nearly 39,000 students.

• Provide advice and counsel to clients of the Office of Student Financial Aid, either in-person, by telephone or through written correspondence (including e‑mail).
• Be knowledgeable of all student financial aid programs and services.
• Serve as liaison with University offices and other related financial aid agencies.
• Utilize available resources and provide presentations to large groups as well as work one‑on‑one with students and their families.
• Represent OSFA on institutional, state and federal committees and at professional conferences and workshops.
• Develop a thorough knowledge of legislation governing financial aid programs and federal needs analysis methodology.
• Exercise professional judgment when financial aid program guidelines do not seem to adequately address a specific situation.

• Coordinate the staff efforts required to carry out program responsibilities and educate/train other office staff regarding the programs for which they are responsible.
• Responsible for the administration of programs and execution of procedures specified on the Office of Student Financial Aid Program Responsibilities list.
• Responsible for student awarding, disbursement and reconciliation of federal, state and institutional financial aid; accounting and funds management; maintenance of student records; application intake and processing; verification of student records; and scholarship administration.

• Bachelor’s degree in business, communications, humanities, social sciences, or a closely related field to the position.
• One year (12 months) of professional experience working in student services, financial aid/loans or a closely related field (i.e., customer service, client services/relations) within higher education or a related agency (e.g., IL Student Assistance Commission (ISAC), tax accounting, tax preparation services, banking, healthcare, or insurance).

• Master’s degree in Student Personnel, Higher Education, Business Administration or a related field.
• Successful experience in student financial aid or client services.
• Experience presenting information to large groups of people.

This is a 100% full‑time Civil Service 5011 – Financial Aid Associate position. The expected start date is as soon as possible after the close of the search. The budgeted salary for this position is $52,000/year. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.

Employees hired into this position are expected to work on‑site at the University of Illinois Urbana‑Champaign campus on a full‑time basis with the possibility of hybrid work options. Sponsorship for work authorization is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site at https://(Use the "Apply for this Job" box below)..

Applications must be received by 6:00 pm (Central Time) on March 9, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. For full consideration, application materials should include a cover letter, current resume (including month/year employment dates), contact information for three professional references, and transcripts or proof of degree(s). Please ensure your resume highlights your qualifications/experience for this position.

This may include professional, academic, volunteer, or other applicable experience that aligns with the responsibilities and requirements of this role.

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