Product Support​/Customer Service Representative

Position: Product Support / Customer Service Representative
Job Description

Product Support Specialist / Customer Service Representative

We are seeking a knowledgeable and customer-focused Product Support Specialist to assist customers with troubleshooting and resolving product-related issues. This role requires strong communication skills, technical understanding, and the ability to guide customers through solutions over the phone and via email.

Responsibilities:

• Provide product support to customers through phone, email, and online inquiries

• Troubleshoot technical issues and walk customers through step-by-step solutions

• Document all customer interactions and resolutions accurately

• Escalate complex issues to the appropriate departments when needed

• Maintain a high level of product knowledge to deliver accurate information

• Assist customers with product setup, usage questions, and feature explanations

• Deliver exceptional customer service with empathy and professionalism

• Follow up with customers to ensure issues are fully resolved

Qualifications:

• Previous customer service or product support experience preferred

• Strong verbal and written communication skills

• Ability to explain technical information in clear, simple terms

• Problem-solving mindset and attention to detail

• Comfortable working in a fast-paced, customer-focused environment

• Basic computer proficiency and ability to learn new systems quickly

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Meet Your Recruiter

Brian Rondomanski