African Safari Expert - FITs & B2C

African Safari Expert – FITs & B2C Experience

Location:

Northern Suburbs, CPT – Hybrid/ Remote (Will consider candidates outside of CPT). Working on weekends and public holidays (roster basis).

Employment:
Full Time – Posted 11 months ago.

Salary – Highly negotiable on experience + monthly commission + benefits.

• Manage the entire client interaction from enquiry to post travel.
• Share your first‑hand knowledge of African destinations with potential clients.
• Prepare exceptional quotations and itineraries matching clients’ expectations and budget.
• Manage the entire booking process with a high level of attention to detail.
• Invoicing and collecting client payments.
• Ensure all travel documents are accurate and of the highest standard.
• Provide top‑level customer support at all stages – before, during and after travel.
• Meet all monthly sales targets.
• Go the extra mile to ensure exceptional customer service and a wow factor for all clients.
• Manage all internal systems and procedures efficiently and effectively.

• Tertiary qualification in Travel and Tourism.
• FITs & B2C Safari Sales experience (direct Safari package sales to the consumer/clients) – essential (more inbound than outbound experience preferred).
• Tour plan, Travelyst, CRM, Google Workspace.
• Strong knowledge of African destinations, logistics and properties – experience in Southern and Eastern Africa safari and a bit of Indian Ocean Islands.
• 5+ years’ experience in the tourism industry specifically selling African safaris.
• Experience in a sales environment dealing with direct consumers.

• Excellent written and verbal communication skills.
• Superior interpersonal and organisational skills.
• Ability to meet deadlines, accept challenges and work under pressure.
• Driven sales and customer‑service skills.
• Capable of self‑management and self‑actualisation.
• Highly flexible and able to work in a fast‑paced and dynamic environment.
• Diligent, highly perseverant and attentive to detail.

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