Information Technology Client Support Tech -Ent Job University area,Florida USA,IT/Tech

Position: INFORMATION TECHNOLOGY CLIENT SUPPORT TECH I-ENT (2)

INFORMATION TECHNOLOGY CLIENT SUPPORT TECH I-ENT (2)

(T233523)

Description

FOR USE BY UAB IT ONLY:
The University of Alabama at Birmingham (UAB) seeks an INFORMATION TECHNOLOGY CLIENT SUPPORT TECH I-ENT to provide accurate and timely IT Client support and services to supported UAB administrators, faculty, staff, and students to include incident resolution and request fulfilment of a moderate to complex nature. To receive, prioritize, document, and actively resolve IT Client service requests and to ...

(full paragraph) ... The position will commit to fostering an environment of heightened security following Information Technology Security Policies and participating in security training, such as Health Insurance Portability & Accountability Act (HIPAA) and Family Education Rights and Privacy Act (FERPA), on an annual basis.

Responsibilities

Responds to incidents for supported IT Clients and systems from a variety of sources, including responding to tickets entered into the ticketing system or by phone call to the AskIT Help Desk. Researches and attempts remote resolution, and performs onsite troubleshooting and repair for classroom technology incidents if remote resolution is not possible. Escalates incidents to the next level as required, while maintaining ownership of the incident through resolution.

Responds to service requests for supported IT clients and systems from a variety of sources, including responding to tickets entered into the ticketing system or by phone call to the AskIT Help Desk. Provides service remotely when possible and otherwise provides onsite delivery of the service for classroom technology requests. Escalates requests to the next level as required, while maintaining ownership of the request through resolution.

Maintains accurate information and data regarding incident and request response in the ITSM tool.

Performs other duties as assigned.

(Hourly Rate: $17.95 - $23.35)

Qualifications

Associate's degree in a related field required. Work experience may substitute for education requirement.

Preferred Skills

Ability to problem-solve
Customer service skills
Technical troubleshooting skills; hardware, software, and network troubleshooting skills are a plus
Written and verbal communication skills to all levels of the organization
Exposure to common endpoint management tools such as SCCM/JAMF for endpoint management and ad hoc software deployment.
Network printer mapping, both manual and via AD group management tools such as ADUC.
Basic knowledge of AV equipment and usage.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator.

The Title IX notice of nondiscrimination is located /titleix.

Primary Location

University

Job Category

Information Technology

Organization

AskIT Help Desk

Employee Status

Regular

Shift: Day/1st Shift

Work Arrangement (final schedule to be determined by the department/hiring manager):
Onsite

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