Information Technology Client Support Tech -Ent
Listed on 2026-02-21
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Information Technology Client Support Technician I-ENT
The University of Alabama at Birmingham (UAB) seeks an Information Technology Client Support Technician I-ENT to provide accurate and timely IT client support and services to supported UAB administrators, faculty, staff, and students. The role involves incident resolution and request fulfilment of a moderate to complex nature, prioritizing, documenting, and actively resolving IT client service requests, and escalating incidents when necessary to meet service-level agreement expectations.
Key duties include restoring service and identifying core problems through interaction with network services, software engineering, and applications development. The Technician will simulate or recreate user problems to resolve operating difficulties and recommend system modifications to reduce future incidents. Responsibilities also encompass restorative and maintenance actions for hardware, software, network, and operating system issues on supported desktops, laptops, peripheral equipment, and other devices to ensure customer productivity.
Service delivery will use remote tools or on-site support, applying basic troubleshooting techniques, following defined processes and standard operating procedures.
The position requires accurate data entry in an IT service management (ITSM) tool, commitment to heightened security following Information Technology Security Policies, and annual participation in security training such as HIPAA and FERPA.
Responsibilities- Associate's degree in a related field required; work experience may substitute for the educational requirement.
- Ability to problem-solve.
- Technical troubleshooting skills; hardware, software, and network troubleshooting skills are a plus.
- Written and verbal communication skills to all levels of the organization.
- Exposure to common endpoint management tools such as SCCM/JAMF for endpoint management and ad hoc software deployment.
- Network printer mapping, both manual and via AD group management tools such as ADUC.
- Basic knowledge of AV equipment and usage.
(Hourly Rate: $17.95 - $23.35)
UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnicity or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator.
The Title IX notice of nondiscrimination is located /titleix.
Primary
Location:
University
Job Category:
Information Technology
Organization: AskIT Help Desk
Employee Status:
Regular
Shift: Day/1st Shift
Work Arrangement:
Onsite
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