Receptionist, Customer Service​/HelpDesk

Job Description

RHS Job Title Receptionist Job Description

Position Information

Service Center Representative Level One (SCR’s) for University Apartments/1855

$13.73

As a Service Center Representative, you will perform routine clerical support while providing customer service to all residence hall students and customers, both in person and over the phone. You will also be responsible for maintaining the reception area and processing mail and packages. You will be considered the face of the residence halls while interacting with a wide range of students and customers.

You will learn “real world” work skills like time management, professional excellence, balancing of priorities, interpersonal communication, and working as a part of a diverse team. You will also gain a deep understanding of how an operation functions and how to build relationships while demonstrating outstanding customer service.

• Provide routine clerical support within a residence hall reception area
• Answer phones, process mail and packages, assist in maintaining records and accounts
• Greet visitors and clients
• Provide in-house residence hall security and customer service through the day/night
• Greet students and guests while checking identification
• Report and respond to incidents within the residence halls

• Enrolled as a student at Michigan State University (during academic year)
• Demonstrated commitment to outstanding customer service
• Motivated self-starter and able to complete tasks in a timely manner with minimal supervision
• Good communication skills (written and verbal)
• Positive and respectful, especially when working with a diverse population
• Dependable and reliable
• Must be able to work daytime, nighttime & weekend shifts. (Must be able to work two shifts every week and two shifts every other weekend)
• Must be able to work 15-20 hours a week for the summer May to August

• Must be able to work nights/weekends
• May be necessary to work over semester breaks and holidays
• Be able to start ASAP

Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Posting Number: P
Open Date: 03/10/2026
Close Date: 03/30/2026
Open Until Filled
No Special Instructions for Applicant
Applicant Availability Form

• 
  * When is your expected graduation date? (Semester and Year) (Open Ended Question)
• * Do you understand that you will be expected to work at least 2 weekday shifts per week and 2 weekend shifts every other weekend?
  • Yes
  • No
• * Do you understand that this position may require you to work during sporting events, holidays, breaks, and weekends?
  • Yes
  • No
• * How many hours are you available to work a week?
  • 0-5
  • 5-10
  • 10-15
  • 15+
• * What experience do you have delivering customer service? (Open Ended Question)
• * This position requires you to be available to work the entire summer, May to August. Do you understand that requirement?
  • Yes
  • No
• * Are you available to work Fall semester 2026 and Spring semester 2027?
  • Yes
  • No

Required Documents

• Resume

Optional Documents

• Cover Letter