Communications Specialist

The purpose of this position is to perform a variety of duties related to receiving and dispatching 911 emergency and non-emergency calls, including 311 lines. This involves relaying radio communication, providing customer service to field crews, and ensuring 24-hour emergency dispatch services. Additional duties include clerical and administrative tasks as needed.

Please refer to the job duties listed below.

• Dispatches and assigns police, fire, and emergency medical services to both emergencies and non-emergencies.
• Answers 911/311 service lines, providing accurate information and processing requests for service.
• Gives pre-arrival medical and CPR instructions over the telephone.
• Answers incoming calls during non-regular hours.
• Enters data into the computer to verify information for emergency personnel.
• Processes bond paperwork and monies for arrested individuals.
• Contacts other agencies to request information and confirm warrants.
• Enters stolen items into the NCIC computer.
• Monitors alarms and electronic tracking systems; maintains office equipment.
• Dispatches after-hours emergency crews for water, streets, parks, and traffic.
• Ability to read manuals and updates regarding operational procedures.

• High school diploma or equivalent.
• Three (3) years of experience as a dispatcher preferred.
• TCOLE Telecommunications Officer Certification preferred.
• Typing speed of 30 words per minute or more.
• Ability to work flexible schedules, including rotating shifts, nights, weekends, and holidays.
• Strong multitasking skills; comfortable working autonomously.

Ability to sit at a desk or move about in the dispatching area. Frequently sit, talk, and hear. Occasionally stand, walk, handle objects, reach, climb, balance, stoop, kneel, crouch, or crawl.