Administrative Assistant, Unit

Position Specifics

The Pennsylvania State University is seeking a candidate for an Administrative Assistant - Intermediate Support for the Housing Assignment Office. The Housing Assignment Office manages on‑campus housing at University Park for over 14,000 residents. The Administrative Assistant provides customer service to current and prospective students and their families and performs complex tasks with minimal supervision.

• Answer telephone calls; greet and refer visitors
• Manage the Housing Assignment Office email inbox; monitor and respond to emails in a timely fashion and with accurate information
• Process and track housing accommodation requests, maintain approved accommodations database
• Generate and process daily reports through various University systems such as LionPATH, eLiving, iTwo, etc.
• Create and maintain files, databases, and reports
• Process payments through the Point‑of‑Sale system
• Respond to routine and moderately complex questions or issues concerning unit/University policies, processes, and procedures from internal and external contacts and ensure adherence to FERPA guidelines
• Contact different University departments and units to help assist student inquiries
• Represent Housing at Admissions or Housing events
• Assist with website content and maintaining web pages, review marketing material
• May assist in the supervision and training of students and assigned support staff
• Support the planning and coordination of moderately complex projects
• Serve on various committees; prepare agendas, take and compose minutes
• Serve as a resource to others on a variety of subjects including office equipment, software application usage, and information processing procedures
• May act as or support facilities coordinator and manage keys/key inventory

The candidate must have excellent written and verbal communication skills, the ability to use good judgment when dealing with sensitive and confidential information, manage multiple tasks and deadlines, and demonstrate a genuine appreciation for working with diverse audiences in a team environment. The successful candidate must have excellent skills utilizing Microsoft Office programs such as Word, Excel, and PowerPoint.

Normal work hours are on‑site, Monday – Friday 8:00 am – 5:00 pm, with additional evening and weekend work required as necessary for Housing and Admission events. There is an opportunity for a limited flexible work arrangement. This position requires the successful completion of standard background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa.

Applicants must be authorized to work in the U.S.

General Equivalency Diploma (GED) or High School (HS) + 2+ years of relevant experience; or an equivalent combination of education and experience accepted. Required certifications:
None.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

The salary range for this position, including all possible grades, is $38,300.00 – $55,500.00. Penn State provides a competitive benefits package for full‑time employees designed to support personal and professional well‑being. Benefits include comprehensive medical, dental, and vision coverage, robust retirement plans and substantial paid time off (holidays, vacation, and sick time), and a generous 75% tuition discount available to employees and eligible spouses and children.

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact . Penn State is committed to advancing equity, respect, and belonging, and embraces individual uniqueness and a culture of belonging that supports equity initiatives.