Branch Ambassador- North Nassau Area

Full Time Branch Ambassador - North Nassau Area

Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. We believe banking should fit our customers’ everyday lives—not the other way around.

As a Branch Ambassador, you’ll use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll perform a wide variety of transactions—including check cashing, deposits, transfers, and withdrawals—while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

Our rapidly changing tech and financial environment requires Ambassadors who are adaptable, have a growth mindset, and are customer‑experience‑obsessed.

• You’re friendly and engaging and can connect with customers, whether you’re helping folks with technology challenges or simply showing off some of the cool services and products we offer.
• You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs.
• You are aware of the importance of compliance and ensure all audit and security policies and procedures are followed in accordance with bank policy and federal regulations.
• You support customers in all areas of the branch, from cash handling and service needs, to rotating throughout the branch based on customer needs.
• The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally “the expert.”
• You’re naturally curious and like to learn; we’ll teach you what Capital One has to offer our customers in products, services, and experiences.
• You’re digitally savvy and showcase what’s possible in our physical space and how to navigate our mobile and online experience using the branch’s laptops and iPads.
• You are a team player who works with an energized team of banking professionals and helps inspire teammates.
• You research and answer customer inquiries to enhance retention and engagement, leveraging various tools and channels to recommend appropriate solutions.
• You will be able to travel between branches in your assigned local area and support the market you are assigned.

If you’re nodding along and like what you’re reading, let’s talk.

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of retail, sales, or customer service experience
• At least 6 months of cash handling experience

• Associate’s degree
• 2+ years of retail, sales, or banking experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

• Carle Place, NY: $51,542 - $54,600 for Branch Ambassador
• Cedarhurst, NY: $51,542 - $54,600 for Branch Ambassador
• East Meadow, NY: $51,542 - $54,600 for Branch Ambassador
• Glen Cove, NY: $51,542 - $54,600 for Branch Ambassador
• Great Neck, NY: $51,542 - $54,600 for Branch Ambassador
• Hicksville, NY: $51,542 - $54,600 for Branch Ambassador
• Levittown, NY: $51,542 - $54,600 for Branch Ambassador
• Plainview, NY: $51,542 - $54,600 for Branch Ambassador
• Roslyn, NY: $51,542 - $54,600 for Branch Ambassador
• Wantagh, NY: $51,542 - $54,600 for Branch Ambassador
• Williston Park, NY: $51,542 - $54,600 for Branch Ambassador

This role is expected to accept applications for a minimum of 5 business days.

No agencies please.

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law;
San Francisco, California Police Code Article 49, Sections 4901‑4920;
New York City’s Fair Chance Act;
Philadelphia’s Fair Criminal Records Screening Act;…