Community Resource Coordinator

Overview

Job Title: Community Resource Coordinator

FLSA Status: Non-Exempt

Reports to: Community Resource Program Supervisor

Core

Hours:

8:30-5:00pm Monday-Friday

Salary Range: starting at $40,000; compensation commensurate with experience

Revision Date: December 2025

Preferred

Start Date:

January 2026

Work Model: Onsite

The Community Resource Coordinator (CRC) will serve families in Union County across the economic stability spectrum of need, increasing opportunities for low- to moderate-income families to obtain assistance in and support for (1) meeting critical needs; (2) overcoming barriers to self-sufficiency; and (3) creating a pathway to financial stability. The CRC will conduct care coordination, determine a client’s placement on the economic stability spectrum, and assist in developing self-motivated and sustainable plans for moving forward on the path to self-sufficiency.

The CRC will complete training in trauma-informed case management, motivational interviewing, mental health first aid, financial coaching, the financial stability readiness tool, Charity Tracker, the Benefit Bank, VITA, and other care coordination tools and techniques.

• Perform case management duties, including client intake interviews, referrals, and follow-ups using the Readiness Tool and other care coordination tools.
• Become a trained SC Thrive Benefit Bank Counselor and complete client benefit applications.
• Learn to navigate and utilize Charity Tracker and maintain client case files, including outcomes, assistance, and referrals.
• Complete IRS VITA training at the advanced level and complete and file client taxes as needed during tax season.
• Aid in the supervision of VITA sites as needed.
• Maintain client confidentiality at all times.
• Successfully track, manage, and report goal attainment in Charity Tracker.
• Initiate collaborative opportunities that grow partnerships related to basic needs and financial stability services.
• Attend personal development and leadership seminars as requested, as well as workshops, staff meetings, webinars, conferences, training refresher courses and meetings.
• Maintain integrity and keep all sensitive information confidential.
• Must be able to work a flexible schedule with the possibility of some early morning and evenings.
• Other duties as assigned.

• Bachelor’s degree from an accredited college or university required, preferably in human services, administration, social work or related field.
• At least 2 years’ experience in program coordination.
• At least 2 years of case management, coaching, or mentoring (preferred but not required).
• Ability to obtain volunteer tax preparer certification.
• Strong verbal and written communication skills.
• Strong interpersonal skills with the ability to work independently or as part of a team.
• Ability to develop professional working relationships and collaborate with internal and external partners.
• Ability to persuade or influence others in favor of a service, point of view, or course of action.
• Strong ethical standards, reliability, accountability, professionalism, and confidentiality.
• Demonstrated customer service skills, attention to detail, and sense of urgency.
• Ability to multi-task, prioritize, and meet deadlines; adaptability to shifting work demands.
• Proficiency with standard computer software relevant to tasks.
• Ability to read and interpret documents such as laws, safety rules, and procedures.
• Ability to build relationships, negotiate, motivate, and persuade others.
• Demonstrated ability to contribute to strategy, operations, and decisions that affect departments.
• Demonstrated creativity, resourcefulness, innovation, negotiation, and diplomacy in problem solving.
• Regular attendance required; valid driver’s license and access to transportation during the workday.

• Competitive benefits
• Insurance: medical, dental, and vision; employee-only dental and vision coverage; life/AD&D, short-term and long-term disability; two employee assistance programs at no cost.
• Retirement: 401(k) with 3% safe harbor contribution and up to 2% discretionary employer match.
• Time away: 13 annual holidays, vacation time, sick leave, paid family care leave, and…