Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block
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The role provides leadership over three H&R Block tax offices. You’ll lead customer-centric teams to accelerate seasonal tax business. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall and transition to full-time January–April. This role is in-person.

• Front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office associate positions.
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns.
• Build an engaging team environment by training and coaching associates and recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with ability to grow and develop associates.
• Aptitude for growth plan execution and leading towards a growth culture.
• Strong decision-making and judgment skills; able to work in a fast-paced environment with minimal supervision.
• Interpersonal and communication skills with a customer-centric mindset to understand and exceed client needs.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

At H&R Block, we invest in our people with benefits to support health, wellbeing and financial wellness.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k, Employee Stock Purchase Plan.
• More benefits at

We are committed to a Connected Culture where trust, care, and connections help everyone belong. You will work in an exceptional environment recognized on Best Companies lists. H&R Block is an equal opportunity employer and welcomes diversity in the workplace.

The pay range for this position is $15.00 - $40.00/hour. Local minimum wage laws apply. Individual pay decisions depend on experience, education, and location.