More jobs:
Senior Application Support Engineer; L1/L2
Job in
Union, Union County, New Jersey, 07083, USA
Listed on 2026-03-01
Listing for:
ITMAGINATION Sp. z o. o.
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
We’re hiring a Senior Application Support Engineer (L1/L2) at ITMAGINATION, join our team of 400+ developers, analysts and testers!
ITMAGINATION, now part of a Virtusa Group helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality.
We are looking for team player to fill Senior Application Support Engineer (L1/L2)position in a dynamic international project for the customer from finance industry.
You will:
- Act as a senior escalation point for L1/L2 incidents and complex service requests.
- Oversee triage, diagnosis, and resolution of issues across Fenergo and integrated systems.
- Provide proactive system monitoring, job scheduling oversight, and performance optimization.
- Collaborate with business analysts, infrastructure teams, and vendors to deliver configuration changes and releases.
- Lead problem management and root cause analysis for recurring incidents.
- Create and maintain SOPs, troubleshooting guides, and runbooks for L1/L2 teams.
- Support deployment validation, environment refreshes, and patch rollouts.
- Mentor and guide junior support engineers.
- 8+ years in application support, production support, or AMS roles in financial services.
- Strong hands-on experience with Fenergo CLM/KYC platform.
- Solid knowledge of KYC/AML processes for institutional clients.
- Proficiency in API integrations, SQL for diagnostics, and job monitoring tools.
- Strong ITIL and ITSM process knowledge (certification preferred).
- Excellent communication and documentation skills.
Will be a plus:
- Experience with Fenergo configuration (rules engine, workflows, UI).
- Knowledge of financial data domains (LEI, UBO, sanctions).
- Familiarity with Splunk, App Dynamics or similar tools.
- Remote work
- Professional training programs – including Udemy and other development plans
- Work with a team that’s recognized for its excellence. We’ve been featured in the Deloitte Technology Fast 50 & FT 1000 rankings. We’ve also received the Great Place To Work® certification for five years in a row
Position Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×