Bilingual Client Services Representative

Neuropath Behavioral Healthcare – Bilingual Client Services Representative

Pay range: $20.00/hr — $23.00/hr

Our Bilingual Client Services Representative will provide program coordination and perform administrative functions for our clientele. They interact with Neuropath Healthcare Solutions clients by ensuring they receive the services they need and resolving any complaints.

• Interacts with clients via telephone or email to provide support and information on products or services.
• Collects and enters requests for new or additional services.
• Case assignments & service scheduling.
• Fields client inquiries and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Performs client satisfaction calls.
• Ensures that appropriate actions are taken to resolve clients’ problems and concerns.
• Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.
• Attends in-service training as required by regulation.
• Adheres to all agency administrative and clinical policies and procedures.
• Performs other related duties as assigned.

• Salary starts at $20 per hour.
• At least a year of relevant experience.
• eClinical Works or similar EMR experience is required.
• Must have experience in an office setting.
• Onsite, Monday through Friday, from 9:00 am to 5:00 pm.
• Must consent to and pass a formal background check including fingerprinting.
• Bilingual in Spanish, Portuguese, or Creole.

• Medical scheduling experience is required.
• Healthcare or Behavioral Healthcare experience is required.
• Excellent communication skills including active listening.
• Ability to multitask.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

• Bachelor's degree is required with at least one year of relevant experience.

• This is NOT an entry-level position; relevant experience is required.
• We are open to referrals; please inquire about them when speaking with your recruiter.
• This position is temp‑to‑hire. After successful completion of 90 days of employment, an offer for full‑time employment will be extended.

Entry level

Full‑time

Other

Mental Health Care