Instructor, Patient Access Specialist

Location: Manufacturing Technology Center

Reports To: Program Manager, Health Industry Solutions

Recruitment Type: External/Internal

Requisition :req
6414

Employment Type: Part-Time Faculty

Union Position: Non-Union

Work Schedule: hours depend on program needs

Job Description:

SUMMARY

Teaches a full range of skills and knowledge for the certificate program in Comprehensive Patient Access Specialist. Prepares students to pass the Certified Healthcare Access Associate(CHAA) examination.

ESSENTIAL FUNCTIONS

• Delive ra comprehensive range of skills and knowledge required by the Workforce Career and Economic Development Division for the Health Industry Solutions, particularly within the Patient Access Specialist program
• Provideeffective leadership, supervision, and control of classroom activities,ensuring a conducive learning environment
• Implement the approved healthcare training curriculum to enhance the learning experience of program participants
• Presentwell-prepared, organized, and clear lectures and classroom activities thatalign with the course syllabus (including medical terminology, Electronic Health Records, Ucertify, Fundamentals of Billing/Reimbursement,Introduction of Patient Access and CHAA study guide) and school policies
• Monitorattendance, maintain accurate, up-to-date records, and evaluate the educational performance of participants in accordance with college and department requirements
• Identify and refer participants to supportive services when necessary to enhancestudent success
• Maintain up-to-date knowledge of current changes and trends in the healthcare industry
• Promotestudents' development and effective use of skills in areas such as critical and analytical thinking, evaluation, communication,professionalism, customer service, computation, problem solving, and decision-making
• Providestudents with timely information and feedback on their academic progressregarding quizzes, tests, homework, and projects
• Followall College retention policies to ensure student attendance.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Minimum of 5 years’ experience as a Patient Access Specialist or Patient Service Representative in a hospital setting
• Must possess CHAA or CHAM certifications
• Must be an approved proctor through NAHAM
• Prior classroom instruction and/or training experience in healthcare

KNOWLEDGE, SKILLS & ABILITIES

• Abilityto instruct through remote and in-person delivery using platforms like Blackboard, virtual classrooms, and online Learning Management Systems
• Demonstrateintermediate proficiency with Microsoft Outlook, Word, Excel, andPower Point
• Abilityto respond appropriately to the needs of the community with sensitivity
• Must possess excellent oral and written communication skills
• Abilityto multitask effectively in a fast-paced environment
• Credibility,presence, and excellent facilitation abilities are required
• Possessa thorough understanding of all College policies and actively participate in their implementation and enforcement

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
• Communication
• Quality of Work

VERY IMPORTANT COMPETENCIES

IMPORTANT COMPETENCIES

PREFERRED QUALIFICATIONS

• Bachelor’s Degree
• Demonstrated basic Blackboard skills (equivalent program)
• Demonstrated experience with online instruction.
• Professional presentation skills
• Active membership in the National Association of Healthcare Access Management

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office or technicallab environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the dutiesof the job and will perform repetitive motions with hands/fingers using acomputer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying oflight items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction…