Loan Servicing Specialist

Wy Hy is a Member-Owned Financial Cooperative dedicated to helping our members achieve financial success. In order to be successful,
Wy Hy seeks those individuals that are not just looking for a career, but instead searching for a place where they can become part of something extraordinary.
Wy Hy is a company fiercely dedicated to its employees and knows that without successful employees, there will be no organizational success.

At Wy Hy we value the contribution of our team members. We aren’t just looking for job experience, skills and qualifications; we also need your enthusiasm, energy and desire to succeed and to help others succeed. In return, we will offer you a dynamic, fun and supportive work environment – where you can grow professionally and make a real difference in your community.

On top of all that, we offer our employees:

• Competitive pay and incentive program
• Generous PTO
• Health, dental, vision, life and disability insurance
• Identity Theft Recovery Services
• Gym membership allowance
• Pet insurance allowance
• Holiday pay, including paid birthdays and work anniversaries off
• 401K with a generous employer match

If WyHy sounds like your kind of place to work – then you’re in luck! We are looking for a Loan Servicing Specialist
.

Work as a member of the Lending Operations Team to ensure lien perfection, loan fulfillment, and ancillary insurance products are accurately collected and tracked. Daily interact with internal and external stakeholders, ensuring service levels are met.

• Adhere to internal and federal policies, procedures, and regulations.
• Review and monitor new loan reports to maintain production standards.
• Complete loan fulfillment, including verification of required terms, conditions, loan documents, and funding.
• Assist in quality control review post loan closing.
• Accomplish the tracking and collecting of titles and mortgages with perfected WyHy liens and UCC Filings.
• Monitor, track, and process ancillary products including Collateral Protection Insurance (CPI), Total Loss Insurance, GAP, MBP, and debt protection claims & cancellations.
• Aid in Collateral Management process with Vendors, ensuring collateral is addressed in a timely manner and documented.
• Perform basic loan maintenance and file documents for record retention.
• Ensure any Change-in-Terms (CIT) are properly documented and updated on the system.
• Maintain Wyoming (and other states’) Secretary of State (SOS) filings and subscriptions.
• Answer member and staff inquiries.

These are not to be construed as exclusive or all inclusive. Additional duties may be required and assigned. This list of duties and responsibilities is subject to change without notice.

The requirements listed in this description are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job.

• High school diploma or GED

• Symitar experience.
• Experience in loan processing, documentation, and loan closing in a retail financial environment of a credit union or financial institution.
• Experience with titles and different ancillary insurance products.
• Experience with CenterPoint.

• This position requires a perceptive person capable of relating to individuals at all levels. As unique situations present themselves, the individual must be sensitive to Credit Union needs and member and employee goodwill.
• Professional, well-developed interpersonal skills, with excellent verbal and written communication skills.
• Excellent member service skills, attentiveness, information retention, tact and diplomacy in dealing with both members and employees; ability to be polite and compassionate without lacking confidence.
• Ability to maintain confidentiality with personal private information.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work effectively in a fast-paced environment, with an ability to multi-task.
• Strong computer and Microsoft Word, Excel and Outlook skills.
• Basic mathematical skills.
• Knowledge…