Customer Service Clerk – Village Hall

Employment Opportunities

HOW TO APPLY:

• Online: complete the online application form
• Via E-mail: send your resume and application to VOBjobs.us. Please add the job title in the subject line of the e-mail
• In Person: walk into Village Hall and request a paper application to be completed & returned to Human Resources

Employment applications may be obtained online, via the Human Resources Office, and/or the Village Hall front counter. Download the Bensenville Application for Employment

POLICE OFFICER CANDIDATES
- HOW TO APPLY:

Complete an application for police officer and return to Bensenville Police Headquarters: 345 East Green Street, Bensenville, Illinois 60106, or email application to police admin.us. The completed application must include a legible copy of birth certificate, driver’s license, official college transcripts, and military form DD214, if applicable.

The following is a listing of various job openings that are currently available. Click on any of the title(s) for further details.  to return to Human Resources

To post your businesses Job Openings, Click "Manage Job Postings".

Department: Finance

Reports to: Finance Director

Effective Date: SEP 2025

Union: AFSCME/ Non-Exempt

JOB SUMMARY

Under the supervision of the Finance Director the Customer Service Clerk assists in the day-to-day operations of the Village Hall Finance Counter and Switchboard with the utmost focus on providing all stakeholders with exceptional Customer Service.

JOB DUTIES

• This position does require fluent speaking/reading/writing in Spanish language.
• Provide Village Stakeholders with Exceptional Customer Service in all interactions.
• Answer phone calls providing on the spot answers to questions whenever possible, entering CRM tickets for questions unable to be answered and transferring phone calls to appropriate staff.
• Enter stakeholder requests into Village Customer Relationship Manager (CRM) system.
• Provide information regarding fees, village programs, schedules, facility information, etc.
• Receive and process payments for various Village revenue related items.
• Sort and distribute mail.
• Process and issue Vehicle stickers.
• Assist other departments as needed.
• Balance cash drawers on a daily basis in a timely manner.
• Responsible for prioritizing safety in the workplace by strictly adhering to and familiarizing yourself with all company safety policies and procedures.
• Participate in and complete all mandatory training assigned.
• Other duties / projects assigned

KNOWLEDGE,

SKILLS AND ABILITIES

• Ability to effectively manage time and handle multiple tasks
• Ensure punctual and regular attendance to fulfill job duties and meet team goals
• Consistently adhere to the schedule work hours and notify supervisor of anticipated absences
• Ability to work under pressure
• Experience performing daily reconciliations
• Excellent communication skills, both verbal and written
• Ability to establish and maintain effective working relationships with other Finance department staff members, other departments, superiors and other Village stakeholders
• Ability to follow oral and written instructions

EDUCATION AND / OR EXPERIENCE

Required:

• Exceptional Customer Service Skills
• Must have good cash handling skills and be able to effectively operate a computerized point of sale system
• Be at least 18 years of age
• High School Diploma or equivalent
• Proficiency in MS Office
• Ability to work evenings and weekends as needed. Tuesday 9am-6:30pm, Saturdays 9am-12pm.

Preferred:

• Associate degree in business or related field
• 2-3 years’ experience working in an office environment
• Experience with MUNIS Software Package
• Fluent in Spanish, Strongly Preferred

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is frequently required to sit, stand, walk, run, talk, and hear.
• The employee must occasionally lift and/or move more than 30 pounds.
• The employee must be able to reach with hands and arms, climb or balance, stoop, kneel, crouch and/or crawl.
• The employee is required to use hands to handle or operate objects, controls, or tools including peripheral computing equipment (ex. Computer mouse / calculator).
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision,…