General Manager - Mitigation

General Manager – Mitigation

Location: Franklin County, MO
Company: Our Client (Independent Franchise)
Employment Type: Full-Time

The General Manager of Mitigation is responsible for overseeing all restoration production operations, ensuring projects are executed safely, efficiently, and profitably. This leader will drive operational excellence across mitigation, contents, and large-loss projects while partnering closely with ownership and sales to support scalable growth.

This role is ideal for a hands-on, metrics-driven leader who thrives in fast-paced environments and knows how to balance people leadership, financial performance, and customer satisfaction.

• Lead day-to-day restoration operations, including mitigation, contents handling, and large-loss projects

• Manage, mentor, and develop Project Managers, Production Managers, and field teams

• Ensure compliance with company standards, SOPs, safety requirements, and industry best practices

• Monitor and optimize job costing, margins, cycle times, productivity, and key performance indicators

• Partner with estimating and sales teams to ensure accurate scoping and seamless project handoffs

• Utilize Xactimate, internal dashboards, and CRM systems for performance tracking and reporting

• Oversee scheduling, subcontractor coordination, and vendor relationships

• Resolve escalated client, carrier, and adjuster concerns professionally and efficiently

• Drive continuous improvement initiatives focused on quality, efficiency, and profitability

• 8+ years of experience in restoration operations, construction management, or a related field

• Proven leadership experience managing multiple teams and concurrent projects

• Strong working knowledge of mitigation, reconstruction, and insurance-driven restoration workflows

• Proficiency with Xactimate and job-costing methodologies

• IICRC certifications preferred (WRT, ASD, AMRT, FSRT, etc.)

• Strong financial acumen, organizational skills, and problem-solving ability

• Valid driver’s license and ability to travel locally as needed

• Experience with restoration franchise or multi-branch operations

• Commercial and/or large-loss project leadership experience

• Demonstrated success scaling operations and improving margins

• Competitive base salary

• Performance-based bonus structure

• Comprehensive benefits package

• Paid time off

• Long-term leadership and growth opportunity within a growing organization