Mortgage Officer - St. Canice’s Kilkenny Credit Union

This is an exciting opportunity to be part of an ambitious, forward looking and strategic thinking credit union. You must have the ability to engage positively with Members and represent St. Canice’s Credit Union with expertise, passion and dedication.

St. Canice’s Credit Union is a not-for-profit organisation and one of the largest community credit unions in the country. With 70,000 plus members and a diverse product base. St. Canice’s Credit Union is seeking a Mortgage Officer for our High Street Kilkenny Lending Centre of Excellence

Reporting directly to the Lending Team Leader, the Mortgage Officer provides an efficient service to members of the Credit Union and is accountable for each aspect of the Mortgage Loans process within the Credit Union.

Know and understand the products and services available to Members and be able to promote and communicate them easily and clearly to Members.

• Respond to members Mortgage Application requests, package their applications, present these for Credit Approval and guide the member through to a successful mortgage drawdown.
• Management and Maintenance of the Mortgage Back book.
• Monitor, design and establish new processes, policies, and procedures to continuously improve the mortgage journey.
• Undertake relevant training as deemed necessary.
• Serving members through multiple channels i.e., telephone, online or over the counter.
• Leadership responsibilities within the Lending Department, training, development, coaching & mentoring of other staff in Mortgage Lending.
• In conjunction with the Lending Team Leader develop a Mortgage Action Plan to drive the future success of Mortgages within the Credit Union.
• Develop local market awareness and drive leads accordingly in conjunction with the Business Development Manager.
• Establish relationships with key local influencers – auctioneers, developers, solicitors
• Fulfilment of Personal loan, Community Loan and Business Loan applications.
• Completing other duties as assigned to include a range of administrative and organisational tasks.

• Full QFA.
• Excellent administration skills and attention to detail.
• The ability to work as part of a team with good communication and organisational skills.
• A strong member focus to maintain high standards of service.
• The willingness to be flexible and take on new tasks and projects.
• Excellent IT and Presentation skills.
• Minimum 2 years Mortgage Sales & Credit experience.

• To have previous experience working in a credit union or other financial organisation.

Email applications including CV to the HR Manager: recruitment

Closing Date for receipt of applications is close of business Monday 26th January 2026

Interviews may be carried out remotely using Microsoft Teams.

Short listing may apply and assessment will be done on the basis of the information provided in the application. Canvassing will disqualify.

St. Canice’s Kilkenny Credit Union Ltd. is an Equal Opportunities Employer.