Sr Operations Manager, SSD- DC

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Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience, critical to Amazon’s success built on a foundation of customer obsession and innovation. This multi‑faceted position balances strategy and execution. The Senior Operations Manager is responsible for people management and development, operational processes, and ensuring that the promise made to customers is met or exceeded.

You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching, mentoring, employee engagement, and building leadership bench strength.

• Owns and delivers the operational budget for the functional area, including safety, productivity, financial and labor planning, and operational goals for outbound or inbound operations
• Responsible for providing strategic level/long‑term planning (3, 6, and 12 months out), including labor planning, rate forecasting, and peak season planning
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network‑wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
• Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
• Establishes objectives and metrics for safety, quality, productivity, and customer experience
• Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable
• Mentors and develops leaders and staff
• Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
• Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Must be able to stand/walk for up to 10‑12 hours
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation.
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

• Bachelor's degree, or MBA in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field
• Bachelor's degree or above in a quantitative field, or a Associate's degree or above and experience with Unix tools
• Master's degree in business, data science, public administration, finance, engineering, human resources or related field
• 5+ years of direct management experience
• 3+ years of performance metrics, process improvement or lean techniques experience
• Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations
• Experience managing challenging assignments with aggressive schedules

• Master's degree or above in business, data science, public administration, finance, engineering, human resources or related field
• Master's degree or above in relevant field of operations
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little guidance and reacting with appropriate urgency to situations that require a quick turnaround
• Experience delivering against a large organization's long‑term strategy and goals
• 1+ years of professional or military, or 5+ years of senior level leadership support experience
• Experience as a manager with a track record of success
• Experience in management with demonstrated leadership skills and proven ability to take on and create new assignments

The base pay for this position ranges from $121,500/year in our lowest geographic market up to…