Area Supervisor

Area Supervisor – Ross Stores, Inc.

Become part of Ross Stores, Inc., a leading off‑price retailer with more than 2,200 stores nationwide. In this role, you will manage a specific area of the store, oversee daily operations, and serve as Manager on Duty when required. You will open and close the store, supervise associates, ensure a safe and welcoming shopping environment, and support all core retail processes.

The Area Supervisor is responsible for opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring merchandise presentation and store cleanliness, and executing all company operational processes as needed.

• Prioritizes safety in all activities.
• Maintains awareness on the sales floor and addresses unsafe conditions.
• Secures the building, monitors entrance/exit, checks EAS devices, and safeguards the cash office.
• Keeps egress clear and allows safe customer safety procedures.
• Tests fire alarm systems and responds to after‑hours alarms.

• Treats customers, associates, and leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism.
• Recognizes associates through company recognition programs.

• Represents and supports the company brand.
• Maintains a professional appearance per dress code.
• Ensures all areas are clean, maintained, and merchandised to standard.
• Removes daily trash.

• Ensures recovery, sizing, and markdowns meet company standards.
• Receives merchandise truck and processes inbound deliveries.
• Maintains stockroom organization and cleans all stockrooms.
• Supports floor moves, promotional signing, and re‑wraps as needed.
• Minimizes loss due to damage and enforces monthly presentation guidelines.

• Complies with the Loss Prevention Awareness Program.
• Maintains strong presence on the sales floor.
• Safeguards confidential, cash, and credit card information.
• Maintains Public View Monitor (PVM) and conducts package inspections.
• Implements company best practices to maximize productivity.

• Ensures personnel meet front‑end standards.
• Manages line pace and customer wait times.
• Trains associates on cash registers, shortage control, and refund processes.
• Controls break schedules and ensures all equipment functions.
• Maintains supplies and ensures go‑backs are processed correctly.

• Maintains fitting room cleanliness.
• Audits garment tags and ensures compliance.
• Processes go‑backs and secures returns.

• Coordinates cash pulls and bank deposits.
• Handles pay‑roll administration and scheduling compliance.
• Performs additional duties as directed.

• Manages work processes and business acumen.
• Plans, aligns, and prioritizes tasks.
• Builds talent and collaborates effectively.
• Leads by example and communicates clearly.
• Ensures accountability and execution.

• Excellent verbal communication.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with POS equipment.
• Basic mathematical calculations for retail.
• Availability to work evenings and weekends.

• Use all store equipment (PDTs, registers, PC).
• Stand, walk, and move around the store up to 100% of working time.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift >25 lbs.
• Operate janitorial equipment and rolling racks as assigned.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws…