Operations Manager

Overview

Creating a better way to live is the purpose that binds Avalon Bay associates. At Avalon Bay, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an unforgettable experience as a great place to live—and work.

Are you ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? At Avalon Bay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here. The Community Manager is responsible for the overall management of an apartment community or group of communities.

You will oversee all aspects of the office operations, from leasing and resident relations to partnering with our maintenance teams, as well as ensuring financial performance goals are met. The Community Manager utilizes their leadership skills to create a better place to live and a top place to work.

• Foster positive relationships with residents, addressing their concerns and resolving issues promptly.
• Enforce lease agreements and community policies consistently and fairly.
• Organize and manage resident events and initiatives to promote a sense of community.
• Prepare and manage the property’s budget, including revenue, expenses, and capital improvements.

• High School diploma or equivalent (GED) required
• Bachelor’s degree preferred
• 5+ years of multi‑family or related property management experience required, equivalent experience in retail and/or hospitality property management
• 2+ years of people management experience
• Experience managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing
• Previous experience utilizing data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by work products.
• Successfully resolves resident issues as demonstrated by past work experience.
• Experience supporting and developing subordinates and providing feedback and coaching miscarriage that result in improved performance
• Ability to exercise professional judgment with composure. Manages contracts with third‑party service providers as demonstrated by previous work experience.

We Offer

Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits () for information.

Growth based on achievement and promotion from within.

Associate recognition (a company‑wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘Avalon Bay’s Very Best’ recognition program and others!).

A 20% discount on our incredible apartment homes.

A culture built on purpose and our core values – A  to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Avalon Bay is proud to be an equal‑opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated.

With this we know we can do great things.

Avalon Bay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

Avalon Bay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

Applications will be accepted on an ongoing basis.

Avalon Bay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application சட்டவாசி.

For California residents, if you elect to apply to Avalon Bay you accept the Avalon Bay California Personnel Privacy Notice ( cittss).