Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Full Time in Union City, CA

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• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off

Our agency opened in 2003 and currently has a team of 3. I come from a high-tech background and made a career change that led me to agency ownership, a decision that’s allowed me to build something meaningful and people-focused. I hold an MBA, CHFC, and WNCP, and I’m passionate about both professional growth and serving the community.

We stay active locally by participating in events like Easter egg hunts and church festivals, and we love celebrating together as a team. We offer perks such as Casual Fridays, birthday celebrations, Christmas events, a 401(k), and paid licensing.

Our culture is built on growth, communication, and collaboration. I’m looking for loyal, coachable individuals who want to continuously improve and reach their full potential. If you’re someone who thrives in a supportive, people-centered environment, this could be the perfect place for you.

As a Customer Service Representative - State Farm Agent Team Member with Hera Gutierrez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $45,000.00 - $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.