Acacia Creek Concierge Supervisor

Pay Range: $22.67 - $27.70/hour

Acacia Creek is a vibrant 60+ community dedicated to the dynamic aging of residents and team members. We cultivate a culture of leadership, collaboration, and continuous growth, grounded in the four pillars of wellness: social, intellectual, physical, and purposeful well‑being.

Our mission is to build and maintain a positive atmosphere of growth, while our vision is to educate and provide tools and opportunities that support healthy lifestyles of residents and team members.

We deliver superior service, encourage meaningful engagement, and value professional development, safety, and satisfaction. As a forward‑thinking and compassionate team, we are committed to sharing knowledge, celebrating the potential of older adults, and creating a community where everyone thrives.

The Concierge Supervisor provides daily leadership and oversight to the front desk, concierge, and communications team within Acacia Creek Retirement Community. This position ensures that every resident, family member, guest, and visitor receives exceptional customer service that supports Acacia Creek’s commitment to Successful Aging throughout the community.

The Supervisor is responsible for maintaining smooth and efficient front desk operations, ensuring effective internal and external communication, and fostering an environment of hospitality, professionalism, and genuine care. This role is key in supporting a culture of Successful Aging and promoting a vibrant, engaging community experience for residents.

• Ensure the Concierge team provides a high‑touch, concierge‑level experience for all residents, family members, guests, and prospective residents.
• Greet all visitors promptly and courteously, ensuring they are welcomed, assisted, and directed appropriately.
• Oversee guest suite reservations, visitor sign‑ins, and resident outings, maintaining accurate logs and reports.
• Maintain current resident directories, emergency contact lists, and departmental phone extensions for reference and quick response.
• Respond promptly and compassionately to resident inquiries, requests, and concerns, ensuring timely follow‑up and resolution.
• Collaborate closely with the Marketing and Resident Services teams to support move‑ins, tours, and community events that enhance the resident experience.

• Oversee all communication systems, including multi‑line telephones, intercoms, emergency call systems, and entry cameras, ensuring functionality and reliability.
• Ensure all incoming calls are answered promptly and professionally within three (3) rings and directed to the appropriate person or department.
• Maintain and update communication logs, emergency contact information, and community‑wide directories.
• Serve as liaison between the Concierge team and all other departments to ensure clarity and efficiency in internal communications.
• Review and update internal communication materials (e.g., in‑house channel, hallway monitors, resident portals, daily logs) to ensure accuracy and timeliness.
• Coordinate and track communication‑related work orders, ensuring issues are resolved quickly and effectively.

• Oversee administrative duties including mail distribution, supply ordering, and data entry during low‑volume periods.
• Maintain accountability for keys, fobs, and security access systems; ensure proper documentation and adherence to established procedures.
• Manage petty cash funds for…