Customer Programme Manager – Projects

Customer Programme Manager – Ulverston

Location: Ulverston, Cumbria
Salary: £45,000-£55,000 per year
Job Type: Full-time, onsite

A leading technology manufacturer based in Ulverston is seeking a Customer Programme Manager to oversee the successful delivery of customer programmes across a range of engineering and manufacturing projects. This is an excellent opportunity to join a highly respected organisation working on cutting‑edge solutions within a dynamic and collaborative environment.

• Competitive salary
• 4‑day working week
• Generous holiday allowance + bank holidays
• Hybrid working options (role dependent)
• Company bonus scheme
• Private medical insurance
• Life assurance
• Pension scheme
• Retail discounts & wellbeing support
• Professional development opportunities
• Free onsite parking & EV charge points
• Additional leave for cadets, reservists & adult volunteers

As Customer Programme Manager, you will lead cross‑functional teams to deliver projects on time, within scope and budget. Acting as the main point of contact for selected customers, you’ll manage programme plans, risks, milestones and stakeholder communications to ensure successful outcomes.

• Define programme scope, goals and deliverables
• Develop and maintain programme plans, schedules and risk assessments
• Lead customer programme teams to achieve delivery targets
• Serve as the primary customer interface
• Manage changes in scope, identify issues, and implement contingency plans
• Ensure milestones are met with expected quality and budget adherence

• Degree or equivalent experience
• Project/programme management experience across full lifecycle
• Customer-facing experience and understanding of business development
• Earned Value Management knowledge
• Awareness of commercial, financial and contractual principles

• Strong MS Office and project management tool proficiency
• Risk management capability
• Excellent communication, organisational and analytical skills
• Effective leadership and team coordination
• Commercial awareness

You’ll be self‑driven, adaptable, and confident working both independently and within teams. The role may involve occasional travel, so flexibility is important.

DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality