Food & Beverage Assistant; Live-In

About the Role

We are seeking an enthusiastic and guest-focused Food & Beverage Assistant to join our team in our 83‑bedroom hotel situated in the stunning North West Highlands of Scotland. You will play a key role in delivering warm hospitality and exceptional service across our dining areas, bar, lounge, and events spaces.

This is a hands‑on role suited to someone who thrives in a friendly, fast‑paced hospitality environment and enjoys creating memorable experiences for guests.

• Provide professional, welcoming, and attentive service to all guests
• Take food and drink orders accurately and efficiently
• Serve meals, beverages, and afternoon teas according to hotel standards
• Prepare and serve alcoholic/non‑alcoholic drinks (training provided if needed)
• Ensure bar, restaurant, and lounge areas are clean, tidy, and well‑presented

• Deliver friendly, positive, and personalised service at all times
• Assist guests with menu recommendations and dietary requirements
• Resolve guest queries or elevate to management as required
• Maintain a strong understanding of daily menus, specials, and promotions

• Set up, clear, and reset tables efficiently
• Assist with breakfast, lunch, dinner, and event service as scheduled
• Follow all food safety, hygiene, and health & safety procedures
• Support colleagues across different service areas when required
• Handle payments, operate tills, and maintain accurate cash handling processes

• A positive attitude and passion for hospitality
• Excellent communication and customer service skills
• Ability to work well under pressure in a fast‑moving environment
• Reliability, punctuality, and strong teamwork skills

• Previous experience in a bar, restaurant, or hotel environment
• Basic understanding of food hygiene and allergens (training available)
• Experience handling point‑of‑sale systems

• Flexible shifts including mornings, evenings, weekends, and bank holidays
• Seasonal and permanent positions may be available
• Standing/walking for extended periods and occasional lifting
• Staff accommodation may be available (optional to include)

• Competitive pay and share of gratuities
• Staff meals on duty (if applicable)
• Uniform provided
• Training and development opportunities
• Supportive team environment
• Stunning location in the Scottish Highlands

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever‑increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award‑winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.