Retail Store Manager

Overview

Store - UKIAH, CA. Store Managers are expected to spend the vast majority of their time on managerial work, including leading and managing a team, holding the team accountable to deliver a great customer experience while achieving desired results, ensuring the store and team deliver the Customer Brand Promises, and planning and communicating store workload activities and KPIs to ensure proper execution within budget.

Minimal, if any, time is expected to be spent on non-managerial tasks, such as cashiering, setting POGs, and stocking shelves.

• Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold the team accountable for store conditions and results
• Deliver sales plan/profit plan and other KPIs in conjunction with annual performance objectives; manage the store team to achieve their role KPIs
• Lead the execution of our customer brand promises
• Implement and lead shrink and safety programs to deliver goals
• Use company tools to set, prioritize and communicate goals and provide overall management to team members and customers
• Staff the store with qualified Team Members: hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, the disciplinary process; identify talent and develop Team Members for advancement; utilize leadership competencies for continued self-development
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others
• Serve as Manager on Duty (MOD)
• Maintain operational understanding of all store departments; cross-trained, and ensure all Managers are cross-trained in Custom Framing selling and production

Other duties as assigned

• Retail management leadership experience

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching and stretching
• Some lifting of heavy items and accessing high shelves by ladder or similar equipment
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

• Public retail store setting supervising Team Members and taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position: $59,500.00 - $79,400.00

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. We operate over 1,300 stores in 49 states and Canada and online at  and  The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

For more information, please visit

We prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more.

Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and will provide reasonable accommodations to applicants with disabilities. If accommodations are required to participate in the job application or interview process, to perform essential functions, or to receive benefits and privileges of employment, please contact Customer Care at (1800-MICHAEL).