Operations Manager - Ukiah, CA

Description

This position requires in-role training at an operating site which will be up to

12+ weeks in duration.

This training will be located 50+ miles away from the home

site location. All travel accommodations for training will be booked and paid for by

Amazon

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance.

To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation's workflow has three major components:
First mile - where the product is housed and ready for order;
Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key Responsibilities and Job Elements:

* Support, mentor, and motivate your salaried and hourly workforce

* Lead large-scope projects with site and regional impact

* Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance

* Manage safety, quality, productivity, and customer delivery promises

* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

* Stand/walk for up to 12 hours during shifts

* Work in an environment where the noise level varies and can be loud

* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)

* Continuously climb and descend stairs (applies to sites with stairs)

* Work a flexible schedule (weekends and/or overnight shifts)

Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.

Basic Qualifications

* 3+ years of employee and performance management experience

* Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

* Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

* 1+ years of performance metrics, process improvement or lean techniques experience

* 1+ years of experience directly managing others experience, or experience experience managing a team of 10+ employees

* Experience using lean process improvement, six sigma methodologies, or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, or logistics

* Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in software development

* Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities

* Experience in exceeding quota and key performance metrics

* A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.

* Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard…