Relationship Banker or DOE

Careers At Savings Bank of Mendocino County

PLEASE NOTE:
This is a full-time, 40 hour per week position for Roving Relationship Banker. Rovers travel to Branches in Ukiah, Hopland, Lakeport, Redwood Valley, Willits, Laytonville and occasionally Mendocino and Fort Bragg. This position requires a reliable vehicle for travel. Transportation is not provided. Rovers are reimbursed for mileage and compensated for travel time. There are three (3) openings, including opportunities for immediate placement in our Lakeport and Mendocino Branches.

Job Title:
Relationship Banker 1

Department:
Retail Banking

Reports To:
Retail Banking Administrator

FLSA Status:
Non-exempt, hourly

Salary Grade: 13

Starting Range: $20.13 - $24.86 DOE

Our starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Are you a motivated and high performing individual who has strong customer service and organizational skills, and a desire to work at a local business dedicated to meeting the financial needs of its customers, validating the investment of its shareholders, and investing its time, money, and expertise to support worthy causes throughout Lake and Mendocino Counties? Savings Bank of Mendocino County has proudly been serving the needs of our communities since 1903 and is seeking a qualified professional for the role of Relationship Banker 1 in one of our Branches.

With a focus on building and sustaining customer relationships, this position involves providing customer service excellence, accurate cash-handling, transaction processing, opening new accounts, promoting products and services, and other operational tasks.
All Relationship Bankers must successfully complete Relationship Banker training upon hire.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Adheres to the Bank’s Principles & Professional Standards.
• Provides referrals to designated specialists in Lending, Merchant Services, and Investments.
• Performs all types of routine banking transactions, including basic new accounts.
• Maintains a strong understanding of products, services, technology, and operational procedures.
• Builds relationships with customers by conducting service calls, offering promotions, etc.
• Serves as back-up coverage at other Branches (including Video Banking as applicable).
• Customer Focus :
  Providing service excellence to internal and external customers.
  • Responds to customer needs in a timely, professional, helpful, and courteous manner, regardless of client attitude.
  • Shows customers that their perspectives are valued.
  • Strives to meet service standards in all circumstances.
• Initiative
  :
  Dealing with situations and issues proactively and persistently, seizing opportunities to go above and beyond.
• Attention to Detail: Working in a conscientious, consistent, and thorough manner.
• Fraud Detection & Control: Employing appropriate techniques and procedures for identifying, reporting, and preventing fraud.
• Creativity & Innovation: Sharing ideas, new approaches and possible solutions.
• Collaboration
  :
  Recognizes, values, and leverages the unique perspectives, experiences, and talents of every individual; promoting cross-cultural understanding, fairness and belonging throughout the organization.

• High School Diploma or General Education Degree (GED)
• One year of experience in customer service
• 6 months of experience with cash-handling
• Windows-based computers

• Microsoft Office Suite
• Previous experience in banking, including new accounts

Job Title:
Relationship Banker 2

Department:
Retail Banking

Reports To:
Retail Banking Administrator

FLSA Status:
Non-exempt, hourly

Salary Grade: 15

Starting Range:…