Member Service Associate

Overview

Redwood Credit Union is looking for a Part Time Member Service Associate (24 to 25 hours per week) who will be responsible for performing routine teller work, provide excellent Member service, and contribute to the success of the branch by selling and referring Credit Union products. As the face of the organization, this position serves as a critical role by providing exceptional service to all credit union and community members, volunteers, team members, and service providers.

• Sales & Service:
  Provide exceptional member service to all Members, volunteers, internal employees, and service providers. Explain products and services to Members to meet their needs. Cross-sell RCU, RCU Investment Services, RCU Insurance Services and RCU Auto Services products and services. Establish basic products and services for Members. Provide information to Members’ questions or directs them to the appropriate person or department for assistance.
  
  Safeguard Member information and ensure confidentiality by following established policy and procedures.
• Transactions:
  Complete Members’ transactions accurately and efficiently using established policies and procedures. Balance cash, checks, and maintain proper documentation.
• Teamwork and Other Functions:
  Attend and contribute to departmental meetings. Perform branch opening and closing duties. Perform other duties as assigned. Complete orders for Credit Union forms and supplies. Participate in Credit Union committees.

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach.

The ideal candidate has a combination of education and experience equivalent to a high school diploma, and at least six months experience in retail sales and cash handling experience.

• 28th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/2024 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry-leading Net Promoter Scores across the U.S.

• Ability to count and balance cash.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability to work a rotating schedule which will include working on rotating Saturdays.
• Ability to learn new products, services, procedures, technology and concepts.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability and desire to work in a team environment.
• Ability to communicate effectively both verbally and in writing.
• Knowledge of basic math principles.
• Knowledge of basic financial institution products and services.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.

Base starting range $22.00 to $28.00 per hour commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary advancement – merit increase based on performance
• 401(k) program with employer match
• Time Off – Competitive PTO accrual plus 11 paid company holidays and your birthday off
• RCU discounts and perks: various loan and financing discounts for employees
• 0% interest loans for immigration-related expenses and naturalization process (loan limits apply)
• 100% financing for employee-purchased homes (eligibility applies)
• Physical requirements:
  
  ability to stand, bend, stoop, sit, walk, twist and turn; ability to lift up to 25 pounds; ability to use a computer keyboard and calculator

Work environment is indoors; majority of the time is spent standing or sitting at a workstation. Redwood Credit Union is not offering visa transfers and/or sponsor ships for this position. Equal Opportunity Employer.