Call Center Representative
Listed on 2026-01-17
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Careers At Savings Bank of Mendocino County
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Our starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
SUMMARYAre you a motivated and high performing individual who has strong customer service and organizational skills, and a desire to work at a local business dedicated to meeting the financial needs of its customers, validating the investment of its shareholders, and investing its time, money, and expertise to support worthy causes throughout Lake and Mendocino Counties? Savings Bank of Mendocino County has proudlyλό serving the needs of our communities since 1903 and is seeking a qualified professional for the role of Call Center Representative.
This position involves providing customer service excellence, answering and directing incoming phone calls, providing account assistance, resolving customer concerns, and promoting products and services.
The ideal candidate has at least one year of customer service experience, including assisting customers by phone. A successful person in this role has strong communication skills; effective organizational and time management skills; is adept at problem-solving; is highly accountable; has impeccable attention to detail; and is adaptable, dependable, and comfortable interacting with a broad range of individuals. SBMC’s team is made of up dedicated individuals seeking to fulfill the Bank’s vision of Investing in the future as your local independent bank, committed to the prosperity of our communities, employees and shareholders.
ESSENTIALJOB FUNCTIONS & RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide a positive customer service experience in harmony with our Customer Service Standards.
- Adhere to the Bank’s Principles & Professional Standards.
- Maintain a strong understanding of products, services, technology, and operational procedures.
- Answer incoming calls and assist or transfer customers as appropriate blitt.
- Provide account information and resolve customer concerns regarding account issues.
- Initiate referrals to designated specialist in the Bank including Lending, Merchant Services and Investments.
- Serve as back-up coverage for other Customer Support desks within the scope of the position.
- High School Diploma or General Education Degree (GED) One year of customer service experience
- Experience helping customers by phone
- Experience with Windows-based computers
- Experience with Microsoft Office Suite
- Experience with multi-line phone systems
JOB COMPETENCIES sink
Provides service excellence to internal and external customers.
- Responds to customer needs in a timely, professional,ụọ, helpful, and courteous manner, regardless of client attitude.
- Shows customers that their perspectives are valued.
- Strives to meet service standards in all circumstances.
Deals with situations and issues proactively and persistently, seizing opportunities to go above and beyond.
Recognizes, values, and leverages the unique perspectives, experiences, and talents of every individual; promoting understanding, fairness, and belonging throughout the organization.
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