Customer Services Associate

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Title:

Customer Services Associate

Job Location :
Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW

Work Schedule:

40 Hours Per Week, various days and shift patterns, flexibility required to suit the needs of the business, which may be of an urgent medical nature.

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state of the art GMP compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct- to - Patient and Home Healthcare services, biological sample shipments and biological kit production.

Job Purpose:

To provide an enhanced level of customer services and operational support. Customer Services track and trace agent will deal with shipment-specific and other logistical issues.

Essential Requirement:
Fluency in English and Czech

• To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
• Provide logistical and operational support to facilitate efficient shipment journey.
• Intervene on at-risk or delayed shipments effectively and in line with SOPs.
• Continuous improvement of operational and logistical execution.
• Working with customers, internal & external, on a daily basis with the aim of developing an excellent working relationship.
• Liaise with all relevant departments within Global and Domestic Marken and UPS networks to ensure that all customer requirements are met.
• Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently this meeting desired turn around times.
• Develop and employ deep understanding of import/export guidance on a regional basis.
• Preparing, verifying and distributing country specific project documentation.
• Preparing and distributing reports to Customers, internal and external.
• Attending customer meetings and teleconferences, when required.

• Fluency in English and Czech essential
• Excellent IT skills:
  Microsoft Suite, Excel, Word, Outlook, Power BI, Teams, SharePoint.
• Thorough understanding of Aviation/Airline networks.
• Excellent communication skills and ability to influence others.
• Team player mentality, with ability to work on own initiative.
• Excellent problem solving and prioritization skills essential.
• Flexibility in working hours required. Weekend coverage required in Customer Services as required.

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.