Executive, Cargo

Position Title

Executive Cargo

Manager, Cargo & DG Coordinator

To support the safe, secure, and efficient execution of cargo and Dangerous Goods operations by coordinating day‑to‑day activities, ensuring compliance with regulatory and company requirements, monitoring service providers’ performance, and facilitating effective communication among internal and external stakeholders.

• Support and uphold Firefly’s safety and security policies, procedures, and operational standards related to cargo and Dangerous Goods (DG) operations.
• Ensure all cargo acceptance, handling, storage, documentation, and aircraft uplift activities comply with CAAM regulations, ICAO Technical Instructions, IATA Dangerous Goods Regulations (DGR), and Company manuals.
• Promote a strong safety culture by proactively identifying operational risks and ensuring adherence to Safety Management System (SMS) principles.
• Ensure proper acceptance checks, documentation verification, marking, labeling, segregation, and loading of Dangerous Goods in accordance with applicable regulations.
• Verify that personnel involved in cargo and DG handling meet competency requirements, including CBTA-DGR training, certification validity, and recurrent training compliance.
• Support audits, inspections, and internal compliance checks related to DG operations.
• Assist in monitoring cargo operational performance, including on‑time uplift, mishandling rates, service delivery standards, and irregularities.
• Oversee performance of appointed cargo agents and ground handling providers to ensure contractual and regulatory compliance.
• Recommend process improvements to enhance operational efficiency and service reliability.
• Identify, document, and report operational hazards, non‑compliances, and safety occurrences.
• Support investigations, root cause analysis, and implementation of corrective and preventive actions (CAPA).
• Liaise with external stakeholders such as ground handling agents, cargo agents, freight forwarders, and regulatory authorities on operational matters.
• Maintain accurate cargo operational records, reports, manuals, and documentation to support audits and regulatory inspections.
• Support initiatives to enhance cargo operational standards, compliance controls, and service quality performance.
• Contribute to process reviews and implementation of best practices in cargo and DG handling.
• Perform any other duties or special assignments as directed by the Manager or Head of Ground Operations to support departmental and corporate objectives.

• SPM, Diploma or Bachelor’s Degree in Aviation Management, Logistics, Supply Chain Management, or a related field
• Minimum 2–3 years of experience in airline cargo operations, ground handling, or airport services

• Knowledge of cargo handling processes and Dangerous Goods regulations (IATA DGR ICAO, CAAM).
• Good analytical, problem‑solving, and decision‑making skills.
• Effective communication and coordination skills.
• Ability to work independently with minimal supervision and expedite issues appropriately.

• Leadership oriented
• Strong Communication Skills
• People centric
• High emotional intelligence
• Operationally disciplines
• Customer Focused