Fitness and Wellness Coach

Overview

Location:

On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is a luxury destination offering world-class spa experiences, exceptional dining and leisure facilities. The Fitness & Wellness Coach delivers personalised, high-quality wellness experiences that reflect the luxury standards of Fairmont Cheshire The Mere. The role supports guests and members through expert guidance, tailored fitness support and warm, intuitive service within a safe, inspiring, and impeccably presented wellness environment.

• Conduct fitness assessments and create personalised workout plans tailored to individual guest and member goals.
• Lead one-to-one and small-group training sessions, ensuring correct form, technique and safety.
• Motivate and support guests throughout their wellness journey, offering encouragement and accountability.
• Educate guests on exercise principles, healthy lifestyle habits and general wellness guidance.
• Monitor client progress and adjust training programmes as needed.
• Deliver fitness classes and complete gym inductions for new members.
• Carry out prospect tours and support membership engagement.
• Promote and upsell Personal Training services as directed by the Recreation and Spa Manager.
• Maintain a clean, safe and luxury-standard gym, pool and wellness environment.
• Complete two-hourly water quality checks and report any out-of-range results.
• Ensure towels, equipment and poolside areas are tidy and well-presented.
• Manage changing rooms to ensure cleanliness and guest readiness.
• Enforce club rules to maintain a safe and orderly environment.
• Record pool usage levels and monitor non-usage, contacting members where required.
• Complete opening, closing and daily check sheets in line with SOPs.
• Manage towel stock levels and record usage as required.
• Handle reception duties, including money handling, in accordance with SOPs.
• Collaborate with other wellness and spa professionals to enhance the overall guest experience.
• Stay updated on current fitness trends, research and best practices.
• Demonstrate Fairmont Cheshire The Mere values through professionalism, passion, consistency and teamwork.
• Follow all Health & Safety, emergency and reporting procedures.
• Maintain professional appearance and behaviour in line with company standards.
• Attend required meetings, training sessions and development courses.

Please note:

The Fitness and Wellness Coach is responsible for delivering personalized wellness experiences, conducting fitness assessments, and creating tailored workout plans. They will also lead training sessions, motivate guests, and maintain a luxury-standard wellness environment.

• 1-2 years of experience in a fitness, wellness or luxury health-club environment (preferred).
• Recognised fitness qualification (e.g., Level 2 Fitness Instructor or Level 3 Personal Trainer).
• Strong knowledge of exercise science, wellness principles and safe training practices.
• Confident in delivering one-to-one coaching, group classes and gym inductions.
• Excellent communication and guest-service skills, with a warm and professional manner.
• Ability to motivate, support and inspire guests on their wellness journey.
• Strong organisational skills and attention to detail.
• Comfortable working in a fast-paced, luxury hospitality environment.
• Knowledge of pool safety, water testing or lifeguard training (advantageous but not essential).
• First Aid certification (preferred).

• What is in it for you?
• Exclusive Discounts:
  Fairmont Cheshire, The Mere, Spa and Golf discount;
  Fairmont, Raffles, and Accor Hotels (friends and family rates included).
• 20% off food and beverage in on-site restaurants.
• Colleague restaurant access.
• Being part of The Mere Team – our culture is unique. Training and development opportunities are provided.
• Competitive salary and benefits including pension.
• 28 days of holiday including public holidays, with service-based awards (1-5 days).
• Special rates for colleagues and their friends & family and discount across Accor hotels worldwide.
• Opportunity to work with a team of extraordinary people.

• Job-Category:
  Wellness & Recreation
• Job Type: Permanent
• Job Schedule:
  
  Full-Time