Family Support Worker Worcestershire

Overview

Family Support Worker Salary: £28,000.

Location:

Stunning residential Family Assessment Centre with 8 self-contained apartments.

Hours:

13 shifts over a 4-week rota (6 nights / 7 days, includes every other weekend). Important Requirement:
This role requires access to your own vehicle, as the service is based in a remote rural location with limited public transport.

About the Service:
This is a specialist Family Assessment Centre in Worcestershire. The service adopts a strength based therapeutic approach with the aim of empowering parents to safely care for their children in the long term. The service believes that, with the right support, everyone is capable of change and everyone deserves the opportunity to make those changes. The aim is to provide robust, fair and evidence based assessments with the child's welfare and safety at the centre of all decision making.

Family Support Workers work a shift pattern which includes day and night shifts, each shift is 12.5 hrs.

• Support and observe parents’ interactions with their children and provide feedback in a sensitive, non-judgmental manner.
• Encourage, role model and empower parents to meet their child's physical and emotional needs, tailoring to each parent's individual needs.
• Record accurate and objective records that will be used to inform the parenting assessment.
• Submit records as legal documents to the Family Court.
• Be trained to adopt a trauma informed PACE approach (Playfulness, Acceptance, Curiosity and Empathy) and apply these principles in daily practice with families and colleagues.

• Communication & Interpersonal
  
  Skills:
  
  Ability to build trusting, non-judgmental relationships with families; clear, confident communication with parents, colleagues, and external professionals; active listening and empathy.
• Safeguarding & Risk Awareness:
  Understanding of safeguarding principles for children, parents, and vulnerable adults; ability to identify and report concerns; confidence in following policies and escalation procedures.
• Support & Parenting Guidance:
  Ability to support new parents with routines, attachment, child development and household management; understanding or willingness to learn parenting assessments and observational recording; confidence in offering practical guidance and emotional support.
• Record Keeping & Reporting:
  Strong written skills for completing reports, logs, and assessments; ability to maintain accurate, timely, and confidential documentation.
• Basic IT competency;
  Problem-Solving & Decision-Making:
  Able to remain calm in challenging or crisis situations; uses sound judgement when working with vulnerable families; adapts support plans based on changing needs.
• Teamwork & Professionalism:
  Works collaboratively with colleagues in a 24/7 staffed environment; reliable, punctual, and consistent; represents organisational values and maintains professional boundaries.
• Organisational & Time-Management
  
  Skills:
  
  Prioritises tasks during busy day and night shifts; balances support, observations, documentation, and safeguarding responsibilities; good self-management when working independently.
• Flexibility & Resilience:
  Able to work long shifts (12.5 hrs) including nights and alternate weekends; emotionally resilient and able to manage difficult or sensitive situations; comfortable working with families experiencing substance misuse, mental health concerns, or domestic abuse.

Experience in social care, supported housing, mental health, education, community work, customer-facing roles, or other support-based environments is strongly encouraged. A compassionate, patient, and person-centred mindset is essential.

• £28,000 salary
• Private healthcare
• 25 days annual leave plus bank holidays
• Birthday day off
• Employee Assistance Programme
• Free parking on site
• Electric vehicle charging points
• Use of pool car when supporting families within the setting

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).