Front of house Officer

Overview

Security Officer. Shift Pattern: 7 days on / 3 days off, then 7 days on / 4 days off.

We’re looking for a confident and professional Security Officer to join our team at a high-quality corporate site. This role blends security operations with front-of-house customer service, making it ideal for someone who enjoys working with people while maintaining a safe and secure environment.

You’ll be a key point of contact on site, representing both the client and the security team, and playing an important role in day-to-day operations.

• Providing a welcoming, professional service to staff, visitors, contractors, and stakeholders
• Monitoring CCTV, access control, and other security systems
• Responding to alarms, incidents, and emergency situations
• Carrying out internal and external patrols in line with site procedures
• Managing visitor access, contractor passes, keys, and car parking lists
• Escorting contractors and service providers as required
• Completing accurate incident reports and security documentation
• Liaising with landlord security teams, Corporate Security, and the London Command Centre
• Providing cover for the receptionist during breaks and on-site events when needed

Full site and corporate security training will be provided, including emergency procedures and probationary assessments.

• A minimum of 3 years' security experience
• A valid SIA Door Supervisor (DS) licence
• First Aid training and certification
• Experience using CCTV and electronic access control systems
• Basic IT skills, including Microsoft Windows and MS Office
• A good level of physical fitness for patrol duties

Desirable (but not essential):

• SIA CCTV licence
• SC Clearance

• Presents a professional appearance with excellent front-of-house skills
• Communicates clearly and confidently, both in person and on the phone
• Remains calm, professional, and decisive in emergency situations
• Is reliable, disciplined, and self-motivated
• Works well as part of a team and is flexible to support additional cover when required
• Has good timekeeping and attendance

You’ll be expected to work safely at all times, follow site procedures, and act in line with the client’s Code of Conduct, Health & Safety requirements, Corporate Social Responsibility, and Environmental Sustainability commitments.