Sales Support & Customer Service Coordinator

Sales Support & Customer Service Coordinator (Agricultural Machinery)

THE COMPANY

GM Stephenson Ltd are a well-established agricultural business operating across farming, grain storage and agricultural machinery sales.

In this newly created role, they are looking for an organised and proactive Customer Service & Sales Support professional to support the sales team and ensure customers receive a smooth, professional experience from sale through to delivery.

This is a varied operational role combining customer service, sales administration, CRM management and stock coordination within a busy agricultural environment.

KEY RESPONSIBILITIES

• Provide sales support following machinery and equipment sales.
• Coordinate Pre-Delivery Inspections (PDI) and delivery scheduling.
• Manage CRM system, enquiries, quotes and sales pipeline.
• Maintain accurate stock listings and website updates.
• Raise and manage purchase orders and supplier communication.
• Handle customer enquiries, calls and front-office support.
• Follow up with customers after delivery to ensure satisfaction.
• Complete warranty paperwork and delivery documentation.
• Work closely with sales, workshop and yard teams to ensure smooth operations.

SKILLS & EXPERIENCE

Essential

• Experience in sales support, internal sales or customer service
• Strong organisation and administrative skills
• CRM or sales system experience
• Good IT skills (Office 365 or similar)
• Confident communicator
• Full UK driving licence

Desirable

• Agricultural or machinery sector experience
• Stock management or purchasing experience
• Knowledge of agricultural equipment or willingness to learn

WHY JOIN

• Varied role in a well-established agricultural business
• Opportunity to work closely with sales, customers and operations
• Key position supporting the end-to-end sales process

HOW TO APPLY

To apply or for more information, speak to Becki Moore at Westmoore Recruitment.

Westmoore Recruitment are an external employment agency and working in partnership with the employer.

All direct applications or third-party applications will be forwarded to Westmoore Recruitment.