Parts Coordinator

Job purpose:

To support the sales process, working under the direction of the Part Sales Supervisor.

• Engage with customers to actively promote sales, prepare parts sales quotations and process orders in a timely manner.
• Liaise with Planning, Production and Purchasing departments to get updates on cost and deliveries for parts, as applicable.
• Provide sales support to the Part Sales Manager on a daily basis.
• Commercial awareness when dealing with customer issues.
• Follow company and departmental procedures ensuring tasks are out efficiently whilst ensuring good housekeeping and working practices.
• Any other duties, as required by the company.

• Respond to customer enquiries, prepare part sales quotations and process orders.
• Actively engage in the sales process to suggest and implement best practices.

• GCSE English and Maths (or equivalent).

• Competent in the use of MS office applications.

• Previous experience of ERP/MRP processes.
• Experience of Microsoft Navision (Business Central).
• Awareness of ISO 9001 QA systems.
• Awareness of export, legal and SOX compliance.

• Team player.
• Good communication and organisational skills - the role will have a degree of autonomy.

• Previous experience in a customer facing environment.
• Previous experience in an administrative role.

• Maintain behaviour in compliance with Forum HSE requirements.
• Maintain responsibility and accountability through personal commitment and behaviour.
• Report any unsafe or environmentally unsound acts and conditions to their immediate Supervisor such that remedial action can be taken to manage the risk.