Inside Sales and Customer Service Representative

Responsibilities

• Develop and maintain a thorough understanding of Nissha products and services.
• Develop strong relationships with NHSSC and other UK medical customers.
• Ensure all orders are processed efficiently in line with company SOPs & KPIs.
• Liaise closely with UK sales team, manufacturing & dispatch.
• Generate quotes and load new business opportunities.
• Maintain customer / account details.
• Work closely with all stakeholders involved in the sales process.
• Analyse sales and create growth.
• Complaint Handling.

• Experience in customer service is desirable but not essential.
• Evidence of ability to work to a high level to promote products, generate sales and pursue opportunities.
• Results driven, motivated and organised.
• Strong oral and written communication skills.
• Has ambition to achieve sales targets.
• Experience with internal CRM systems is preferred, as their use will be necessary for this role.
• Ability to multitask, prioritise and manage time effectively.
• IT literate - Proficiency with Microsoft Office, including Word, Excel and PowerPoint.
• Experience of account management desirable.