Sales Support

Job Title: Sales Support Administrator
Location: Birmingham
Salary: 26,000- 30,000
Hours: Full-time

Benefits

• Competitive salary
• Strong internal training and development
• Opportunity to progress within a global manufacturing business
• Supportive and collaborative team environment
• Exposure to technical products and customers
• Stable, well-established organisation

About the Company

A well-established manufacturing company specialising in precision engineering. The company is known for quality, innovation, and technical expertise, providing long-term career opportunities within a professional and supportive working environment.

The Role

As a Sales Support Administrator, you will play a key role in supporting the external sales team and ensuring excellent service to customers. This role is ideal for someone with a manufacturing or engineering background who enjoys working in a fast-paced, technical environment and acting as a vital link between customers, sales, and internal departments.

Key Responsibilities

• Support the external sales team with day-to-day account administration and customer enquiries
• Using SAP
• Process customer orders accurately and efficiently
• Prepare quotations and follow up with customers as required
• Liaise with internal departments including production, logistics, and customer service to ensure smooth order fulfilment
• Maintain accurate customer and order records on internal systems
• Respond to customer queries regarding products, lead times, and pricing
• Ensure a high level of customer satisfaction through proactive communication and attention to detail

About You

• Previous experience in a manufacturing, engineering, or industrial environment is essential
• Experience using SAP and inputting orders onto systems
• Experience in sales support, customer service, or internal sales is highly desirable
• Strong organisational skills with excellent attention to detail
• Confident communicator, both written and verbal
• Comfortable using MS Office and internal ERP/CRM systems
• A proactive team player with a professional and customer-focused approach