Customer Service Co-ordinator

Overview

Responding to customer enquiries, pricing requests, delivery information and samples by telephone. Checking of Addresses, Pricing, Discount, Product and Haulage Availability. Entry of Quotations, Sales Orders, Samples Requests and Schedules. Investigating credit requests and additional invoices. Preparing Credit notes. Ensure that regular and accurate updates are made on company CRM package. Liaising with Transport, Order Book and schedule Clearance. Checking of Acknowledgements.

Soft sales, working with external team and customers to promote stocks and increase sales.

• Good interpersonal and communication skills - verbal and written
• Evidence of working as part of an effective team
• Participation in training events, which may necessitate travel and overnight stays
• Excellent telephone manner and accurate keyboard skills
• Flexible and enthusiastic individual able to work under pressure and use own initiative
• Working knowledge in Microsoft applications including email, Excel and Word
• Full driving Licence

• Respond to customer enquiries by telephone and handle pricing requests, delivery information, and samples
• Check availability of addresses, pricing, discounts, products and haulage
• Enter Quotations, Sales Orders, Sample Requests and Schedules
• Investigate credit requests and issue additional invoices as required
• Prepare credit notes
• Maintain regular and accurate updates on the company CRM
• Liaise with Transport, Order Book and Schedule Clearance
• Check acknowledgements
• Engage in soft selling to promote stock in collaboration with external teams and customers

• Full time, permanent role
• Hybrid Working
• Competitive salary
• Digicare+ Provided by Aviva
• 10% matched pension, administered by Legal and General
• 3x life insurance
• Share Save scheme eligibility
• Full access to Employee Assistance programme for self and family members
• Access to high street retail discounts platform - with discounts at Tesco, Asda, etc.
• Personal development and career progression opportunities

Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.

Excited about the role, but your past experience or qualifications don t perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace.

You may just be the right candidate for this role, or other future roles across the Ibstock Group.