Administrator, Business Administration, Sales

Location: Kingstanding

Our client is a well-established UK manufacturer based in Great Barr, with over 100 years of engineering expertise and an excellent reputation within the industry. With a £5m annual turnover, a loyal and long-standing workforce, and customers worldwide, they are now looking to strengthen their team with an Administrator.

Salary is up to £27,500 depending on experience and benefits include:

• 33 days holiday including Bank Holidays
• Clear opportunity for development and progression
• Early finish at 3:30pm every 3rd Friday of the month
• Free on-site car parking
• Hours:
  
  8:30am 5:00pm, Monday to Friday
• Location:
  
  Office-based, 5 days per week

This is a key role within the Sales department, ideal for someone who is self-motivated, proactive, and eager to develop. You will take ownership of managing and developing the CRM system to support Business Development activity and acting as a vital link between internal departments and external partners. Every day will bring variety, responsibility, and the chance to make a real impact.

As the Administrator, you will:

• Work as an effective and collaborative member of the sales team, liaising closely with colleagues as well as the Production and Purchasing departments to ensure smooth order processing and delivery.
• Maintain and update the company CRM system accurately, working in close liaison with the Business Development function to support sales activity and customer management.
• Liaise with key suppliers to source and select products outside of the company s own manufacturing capability, ensuring suitability and availability.
• Proactively drive sales growth by identifying opportunities to increase order intake and overall sales performance, working closely with Business Development team.
• Actively manage and progress customer orders through to completion, responding promptly to customer enquiries regarding order status.
• Proactively communicate with customers regarding changes to delivery dates or any potential issues affecting sales orders.
• Gather, monitor, and communicate relevant market intelligence and competitor activity to support sales strategy and decision-making.
• Operate in accordance with established sales and technical procedures, company policies, and overall sales strategy.

As the Administrator, you will have:

• Previous experience working within a similar position.
• Experienced working within a fast-paced environment, either within manufacturing, distribution, reseller or any other similar industry.
• Strong communicator with excellent telephone skills.
• IT literate, with solid knowledge of MS Office (Excel & Outlook essential).
• Experience with Zoho software is an advantage, however, this is not essential.
• Flexible, reliable, and driven with a strong work ethic.
• Positive, professional, and adaptable, with a willingness to learn and embrace change.