Shift Leader Warsash Locks Heath Express

Salary and Hours

Shift Leader rate of pay starts at £14.76 per hour, rising to £15.97 for stores inside the M25. Additional payments may apply depending on location. We offer a minimum of 16 guaranteed hours each week, with flexible options for as few as 12 hours.

• Sun – 06:30 to 22:00

• Mon – 06:30 to 22:00

• Tue – 06:30 to 22:00

• Wed – 06:30 to 22:00

• Thu – 06:30 to 22:00

• Fri – 06:30 to 22:00

• Sat – 06:30 to 22:00

• Coordinate the store team to deliver an easy, fuss‑free shopping experience for customers.
• Ensure daily priorities are met, and that colleagues take regular breaks.
• Open and close the store and complete duty cover, making decisions that support safety.
• Act as the main point of contact for colleagues when the manager is absent.
• Maintain a clean, tidy, and well‑presented store environment.
• Support managers with seasonal, community, and charity events.
• Foster a positive team atmosphere that is inclusive of everyone.
• Provide excellent customer service by listening to and prioritising customers’ needs.
• Communicate store updates, changes, and new information clearly to the team.
• Monitor store performance and identify opportunities to improve and simplify operations.
• Co‑ordinate store improvements, removing obstacles to service.
• Follow health and safety routines and ensure colleagues do the same.
• Recognise and celebrate teammates who provide outstanding service.

• Be a role model, delivering thoughtful customer service that meets every customer’s needs.
• Build strong, long‑lasting relationships with colleagues and create a positive, inclusive culture.
• Communicate clearly, using a range of methods to keep the team informed and updated.
• Take the lead and manage the store in the absence of the manager.
• Make sound decisions, remain flexible, and handle change to protect customers and colleagues.
• Motivate and inspire the team to exceed expectations.
• Stay curious and actively seek ideas to serve customers, communities, and the planet better every day.
• Must be 18 or over.

• Holiday entitlement starting at 20 days (plus personal days and bank holidays).
• Flexible working from day one.
• Pay‑day discounts: 10% off and 15% off on weekend payroll days.
• Access to free wellbeing services and resources.
• Life cover of five times pay and a pension scheme with matching contributions up to 7.5%.
• Uniform provided and flexible policies for life events.
• Access to colleague networks and support networks.
• Many other benefits –  for full details.

Our vision is to be every customer’s favourite way to shop, wherever they are. We serve customers, communities, and the planet a little better every day. Diversity, equity and inclusion (DE&I) are at our core – everyone should feel represented and welcome.

We are a Disability Confident Leader and provide a fully inclusive and accessible recruitment process. For more information on accessibility support, .

We will only recruit individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country, .

Acceptance is limited to candidates over the age of 18 for tasks involving early morning, late evening, or in areas such as the warehouse, beer, wine & spirits, counters, bakery, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date. We will only be able to offer individual feedback to those who attend an interview.

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