Customer Team Leader

Location: Quendale

Closing date: 06-02-2026 Customer Team Leader

Location:

The Co-operative Food, Hillside, Brae, Shetland, ZE2 9QG
Pay: £18.65 per hour including night shift premium.

Contract:

32-39 hours per week + regular overtime, permanent, full time Working pattern:
Night shift to cover the hours between 10pm and 6am, Monday to Saturday 30% colleague member discount in store - see below for more benefits   Apply easily from your mobile by completing our assessments - no CV needed!
You must be aged 18+ to authorise age-related sales      Join us as a Customer Team Leader and take the next step toward managing your own store.
As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers.  Whatever your shift brings, you'll play a key role in making life easier for our customers.
Why this job matters:
You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers.  You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities.  Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you’ll do      Own the day-to-day running of the store by leading the team on your shift   Motivate, coach, and support your team to deliver great service and efficient operations   Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members   Support store performance through merchandising, stock accuracy, and HR processes   Champion Co-op through community engagement and membership growth      What you'll bring:
Passion for people and leadership   The ability to work flexibly and lead by example   Skills in retail, merchandising, or team management (experience not essential)      Why Co-op?
At Co-op, we're owned by our members.  And because we're owned by you, we can do right by you.  So, when you join us, you're not just taking a job, you're joining a movement.  We're an organisation that puts people and communities first, and we're powered by purpose.  We want this to be a place where you can thrive, so you'll also receive:
Full training and career development resources   30% discount on Co-op products in store   Flexible access to you pay as you earn it   Up to 10% pension contributions   36 days of holiday (pro-rata, including bank holidays)   24/7 access to GP appointments, and colleague support programme   Market-leading policies to help you though life's big moments      A place you'll belong:
We’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at  and our inclusion commitments at
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.