Guest Assistant; Vue Way

Overview

Brand Ambassador - Hosting Guests

Vue UK and Ireland is a part of Vue International, one of the world s leading cinema operations, managing the most respected brands in major European markets and spanning eight countries, over 200 sites and over 1,900 screens.

• Warmly welcome guests, offering polite, helpful and friendly support, especially to those needing assistance or without tickets, educating them for a smoother future visit.
• Guide guests through the Vue Your Way experience, helping them engage with self-service touchpoints and explore the full product range.
• Promote upgrades (e.g., VIP/Ultra Lux seats, Epic screens) and build excitement around films, features and products, encouraging Vue app usage for future visits.
• Provide tailored support throughout the guest journey, offering relevant info on offers, combos, allergen details, merchandise and new features.
• Identify and respond to individual guest needs across all zones to deliver a personalised and outstanding experience.
• Monitor and assist at self-service touchpoints as needed, ensuring guests receive the best value and service.
• React swiftly to any issues such as spills, empty shelves or guests needing assistance, maintaining a smooth and safe environment.
• Engage guests as they leave to gather feedback, say goodbye and leave a positive final impression.
• Present a professional image by following Vue dress code standards and attending scheduled shifts reliably.
• Maintain a clean and safe environment in all guest and back-of-house areas, following hygiene, health and safety and operational procedures.
• Quickly clean auditoriums before and after screenings, ensuring litter, spills and odours are addressed.
• Conduct spot checks in auditoriums for screen and audio quality, guest behaviour, lighting, signage and comfort, escalating issues as needed.
• Support guests with self-checkout issues, escalating technical problems when required.
• Assist with stock handling tasks including receiving deliveries, storing stock and performing stock checks.
• Manage queues during peak times to maintain guest flow.
• Conduct age-verification checks and report any compliance issues or disruptive behaviour to management.
• Keep shop displays fully stocked, neat and accessible, ensuring products are front-facing and easy to select.
• Return any unwanted products from checkout areas to their correct location.
• Prepare food and beverages according to brand, hygiene and safety standards, ensuring prep areas are regularly cleaned.

• Previous experience of delivering an outstanding guest experience in a fast-paced and pressurised environment or having had to engage with a group of people to deliver an experience, service, event or task.
• A knowledge, interest and enjoyment of cinema and film, keeping up to date with latest releases.
• Communication and engagement skills - confidently approaches guests and quickly builds rapport.
• Desirable; ability to confidently make short public announcements to guests sitting in an auditorium.
• Multi-Tasking - works at pace to get things done quickly and accurately, even when under pressure.
• Problem-solving - can work independently and uses initiative to resolve issues.
• Technical Skills - quickly grasps how to use new technology and effectively shows others who may be less technical.
• Ownership - is proactive and takes personal responsibility in getting the job done to a high standard.
• Motivated - is a self-starter, determined to succeed and deliver outstanding results.
• Team Player - offers to help colleagues without being asked and is always approachable.
• Curiosity - asks the right questions and seeks to find improvements.
• Self-Improvement - enjoys learning new skills and putting them into practice.
• Values Difference - is empathetic and treats others with respect.

• Personal holiday allowance plus bank holidays
• Competitive pension scheme
• Wellbeing support
• Unlimited digital cinema pass for you and monthly guest passes available too
• Discounts off our food and beverage

Salary:
Minimum wage