Plant Area Retail Assistant

As an Outdoor Plant Area Retail Assistant, you will be responsible for:

• Maintaining and ensuring the Outdoor Plant Area is immaculately presented at all times, and stock is replenished as required
• General shop floor maintenance and housekeeping
• Assisting customers with advice and carry to the car
• Using the EPOS system
• Merchandising stock and any other duties required by the Department Manager
• Follow guidelines on action points following reports and floor-walks
• Print and put out POS material in the relevant area

We pride ourselves on excellent customer service and on delivering an exceptional retail experience. As the ideal candidate, you will be perfectly presented, professional and friendly with a genuine interest in Outdoor Garden Care, as well as having a good eye for detail. Our customers are our main priority, so you will be passionate about customer service, polite and outgoing and always willing to go the extra mile to ensure the customers receive the best experience when visiting Pugh's.

Excellent people skills, able to listen to customers and colleagues and communicate clearly.

Positive attitude and application. Ability to deliver retail standards / requirements as listed above, flexible hard‑working approach. Respectful approach to all Pugh's policies including health and safety, and use of staff uniforms. An openness to develop new skills and be an active part of new projects and developments. Able to work some weekends and bank holidays on a rota basis. Confident use of telephones.

Lifting and manual work will be required – sometimes in inclement weather. This role involves maintaining displays, stock levels and customer service levels in our popular and expanding stone pot / ornaments and compost areas, as well as the outdoor plants department.

• Plant and gardening knowledge
• Retail experience, merchandising of plants and associated products
• Plant maintenance skills
• Delivering team targets
• Some basic I.T. skills may be required at times.

• In line with the UK National Minimum Wage / National Living Wage 2026
• 21+ years: £12.71 per hour
• 18-20 years: £10.85 per hour
• 16-17 years: £8.00 per hour