Customer Team Leader

Customer Team Leader

Location:

56 Main Street, Killearn, G63 9RH

Pay: £13.99 per hour

Contract:

30‑39 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings, afternoons, late evenings, weekends – will be discussed e also includes work in the in‑store bakery.

Full, paid training provided. Apply via your mobile device – no CV needed.

You must be aged 18 or over to be a customer team leader at Co‑op, as you'll need to authorise age‑related sales.

We’re looking for Customer Team Leaders to join our team at Co‑op.

Benefits ­ 36 days holiday, a pension with up to 10% Co‑op contribution, virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

• Deliver friendly, thoughtful service every day, often working in the in‑store bakery and taking ownership of store operations and challenging situations.
• Develop your team’s capabilities through coaching, training and fostering an inclusive culture that values everyone’s voice.
• Ensure the store remains safe, legal and fully operational.
• Maintain diligence checks and stock accuracy to give customers a great shopping experience.
• Support the store manager by deputising when they’re not working and by delivering a variety of HR processes.
• Lead the introduction of new products and services, working closely with the team to implement change and encourage open, honest feedback.
• Build relationships and get involved in the local community, supporting the Store Manager with the delivery of the local Co‑op community plan.

• A genuine care for the needs of customers and members.
• The ability to balance leadership duties with on‑floor work.
• Great people skills and the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• Desire to learn, grow and develop leadership skills.
• Flexibility to work a range of different shifts.

• Full, paid training and dedicated support for personal development and career progression.
• 30% discount on all Co‑op products in‑store and 10% discount on other brands.
• Pension scheme with up to 10% employer contributions.
• Money management app (Stream) giving access to a percentage of pay as you earn it.
• 36 days of holiday (including bank holidays, pro‑rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

We build diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by inclusive policies and practices. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum job criteria; adjustments during the recruitment process are supported.

As part of the application process, you’ll need to complete two online assessments (approx. 20 minutes).

We reserve the right to remove this vacancy before the scheduled closing date.