Retail Store Manager

Exciting Opportunity at our New Community Shop in Hendon, Sunderland.

Join the Community Shop Revolution:
Make a Real Impact as our new Store Manager and Shape the Future

Community Shops are part of the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may otherwise have gone to waste. The surplus we handle is redistributed through our Company Shop stores, and our award‑winning social enterprise Community Shop where we build stronger individuals and more confident communities.

Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good.

As Team Manager of our Community Shop Store in Sunderland, you will consistently provide great service, by putting our members at the heart of everything we do. Your role is focussed on the delivery of excellent store standards, delivering uncompromising service through the store team and helping our members to become the best version of themselves.

Working alongside the social impact co‑ordinator you will support, encourage, and build strong individuals and more confident communities. Through leading a successful team, you will deliver a successful store in which all colleagues are in it together, delivering a great experience for our members, by doing the right thing you will make a difference.

• Ensure that all Health, Safety & Environmental policies, and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practices.
• Ensuring offers and availability is maintained whist offering members the best prices. (Price and promotions).
• Responsible for maintaining and upkeeping legal labelling POS requirements and raising any discrepancies to technical and marketing.
• Delivering the day‑to‑day operation of the store through routine processes and practices, ensuring daily practises, processes, and procedures are followed.
• Lead your team in consistently delivering a culture of high performance in order to meet store KPI’s.
• Delegate duties to Team Leaders to ensure the store remains to a high standard and operational
• Deliver daily/weekly targets by managing your team effectively.
• Merchandise the store to a high standard, making informed suggestions and recognising improvements where possible to drive and maximise sales potential.
• Solution focussed, presenting ideas and potential solutions when faced with a challenge.

• Engage teamwork, cross functional and positive working relationships.
• Employ a supportive and high performing culture with consistent delivery, through excellent leadership and motivation, that fully utilises and develops your teams’ skills and capabilities
• Lead and develop members of your team to deliver performance against plan and ensure they deliver the tasks they are accountable for.
• Measure performance and provide feedback through performance reviews.
• Ensure that all members of your team adhere to all Company Shop Group policies and procedures
• Active promote and encourage the reporting of any near misses and accidents
• Support, develop, coach and guide all members of your team through the use of development and succession planning
• Keep up to date with information relevant to your department and cascade this accordingly to your team.

• Create an engaging store where colleagues are trusted by our members and are aware that they are at the heart of everything we do.
• Drive membership numbers in store, including signing members up and printing and distribution of membership cards.
• Ensure that our colleagues uphold our culture and deliver an exceptional member experience.
• Create an environment where our members feel safe and supported and can strive to be the best version of themselves.
• Be an ambassador for your store creating a welcoming atmosphere and great shopping experience for our members.

• Sales targets
• Store standards – audit
• Payroll
• Membership sign ups
• Footfall
• Stock/reduction waste
• Member satisfaction
• Health and Safety – reporting and audits
• K…