Centre Assistant; Part Time

Overview

Our busy catering operation at Newport Wetlands Reserve is looking for a catering assistant to join the team. We are seeking an individual who can deliver the highest standards of customer care and assist with the day-to-day running of the café operation, in line with set RSPB procedures and routines. Newport Wetlands is a special area for wildlife, lying between the Severn estuary and the river Usk.

It is one of the most important areas of wetland habitat in Wales, providing a haven for wildlife on the edge of the city and is a popular visitor attraction. The RSPB manages the visitor facilities, which include the café with reserve views.

• Assist with the day-to-day running of the café operation and deliver high standards of customer care in line with RSPB procedures.
• Work during the day, weekends, and Bank Holiday periods as essential.

• Enthusiastic approach to work
• High understanding of the principles of food hygiene
• Excellent verbal and written communication skills
• Problem-solving skills and ability to work on own initiative
• Ability to manage and respond to customer needs and feedback
• Experience of working in a target-driven/pressured environment
• Experience of working on the till, card machine, and cashing up
• Ability to work as part of a team

• Experience of working at a café/bar/pub
• Till operation and payment handling
• Knowledge of food and food service skills
• Computer skills

This is a Permanent, Part-Time role for 9 hours per week, increasing to 13 hours in busy weeks and/or to cover holiday.

We are looking to conduct interviews for this position as soon as possible. For further information please contact  Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received. As part of this application, you will be asked to provide a copy of your CV and complete a short form.

If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector.

If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.