Food & Beverage Team Member; Experienced preffered

Main duties and responsibilities

Bartender duties

• To serve alcoholic and non-alcoholic drinks to guests at the bar and tables in a friendly professional and timely manner
• To ensure stock is maintained at agreed levels by restocking bar at throughout every shift and ensuring stock is rotated in date order. Inform manager when stock supply needs reordering
• Use electronic Tills and take payment from customers in cash or credit/debit cards using the PDQ system
• Answer telephones and deal with reservations and enquiry’s in line with company policy’s
• Ensuring bar server and guest areas is kept clean at all times and the food hygiene and hotel standards are maintained.

Food & B e v e r a n t T e a m M e n t f o o d s e r v i e n

• To greet customers on arrival and ensure they are seated comfortably and made welcome
• To take customer orders and have a sound knowledge of the menu choices and Specials of the Day and be able to answer customer queries. Also to have sound knowledge of allergens and range of dietary requirements
• To deliver orders to the customer and ensure customer satisfaction through engaging with the customer following delivery of meal
• To set up tables and function rooms in a timely and efficient manner to hotel standards
• To clear and clean tables according to hotels steps of service and operating standard’s
• To receive payment from customers using the Epos and PDQ for debit and credit cards and room charges
• To remain professional at all times and refer any customer through the correct channels
• To comply with all company policies, procedures and legislation, in particular Licensing Legislation, Data Protection Act, Health & Safety Act and Equal Opportunities Act.

• Outstanding customer care skills
• Ability to work under pressure
• Attention to detail
• Be 18 years or over
• Excellent communication skills
• Smart, lively and confident
• Work well individually as well as in a team
• Enthusiastic and motivated
• Adaptable
• Exceptionally well groomed and presented
• Professional and welcoming personality
• Available to work weekends, evenings and bank holidays
• Current driver's licence with use of car preferable