Head Receptionist

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Do you love Pets? Are you open, friendly and organised? Do you enjoy problem solving and proving a good service and working as a team? If this, is you, we have a great opportunity for you at our Hull Vets for Pets Practice.

We are a thriving practice with an excellent reputation in the community and are looking for an individual to join us as Head Receptionist. We encourage all our staff to deliver outstanding care to both the client and their pets and perform their job to the fullest.

• As Head Receptionist, you will be overseeing the reception team, ensuring daily tasks are completed in a timely manner, whilst managing your own admin duties and making sure that a great level of customer service is maintained and delivered to all clients. You'll provide a link between clients and the clinical team.
• You will undertake all core receptionist responsibilities, added duties including conducting 1-to-1s, managing staff rotas and holidays, overseeing debt management and weekly banking, supporting payroll processes, organising team gifts and events, and handling client complaints professionally.
• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Full time role working 40 hours per week, including 1 in 4 Saturdays. Prior experience managing a team is required; veterinary practice experience is an advantage.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance. The salary for this role is £28,500 per annum.

Location:

HU5 5NA

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.